Cassandra Schupp
Council Bluffs
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to drive team success and make valuable contributions to organizational growth.
Overview
16
16
years of professional experience
Work History
Service Technician
Beardmore Chevrolet
03.2019 - Current
- I worked on my own to perform maintenance to customer vehicles and to all company owned vehicles
- Performed multi-point vehicle inspection and brought up all safety related concerns to the service advisors
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
Service Advisor
Beardmore Chevrolet
09.2020 - 08.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
Automotive Technician Apprentice
Gregg Young Chevrolet
06.2018 - 03.2019
- I assisted in helping all technicians when and where needed
- I changed oil and performed tire rotations
- I completed multi-point vehicle inspections and informed the service advisors of any safety related concerns
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
Assistant Manager
Burger King
04.2015 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier/ Sales Associate
Travel Center of America
09.2014 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier / Sales Associate / Housekeeper
Sapp Brothers Travel Centers
06.2012 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cashier / Cook
Burger King
08.2008 - 08.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma - Composition 1, Composition 2, American Lit. to Mid. 1800’s, American Lit. Since Mid. 1800’s
Thomas Jefferson High School
Council Bluffs, IA05.2011
Skills
- Proficient in Microsoft Office
- Cash Handling Expertise
- Customer Relations
- Food Handling Expertise
- Following Given Orders
- Management Training
- Computer Proficient
- Installation and repair
- Knowledge of Hand and Power Tools
- Attention to detail
- Work with minimal supervision
- Punctual and reliable
- Minor Automotive Experience
- Knowledge of Hand Tools
- Knowledge of Power Tools
Timeline
Service Advisor
Beardmore Chevrolet
09.2020 - 08.2021
Service Technician
Beardmore Chevrolet
03.2019 - Current
Automotive Technician Apprentice
Gregg Young Chevrolet
06.2018 - 03.2019
Assistant Manager
Burger King
04.2015 - 05.2018
Cashier/ Sales Associate
Travel Center of America
09.2014 - 04.2015
Cashier / Sales Associate / Housekeeper
Sapp Brothers Travel Centers
06.2012 - 09.2014
Cashier / Cook
Burger King
08.2008 - 08.2012
High School Diploma - Composition 1, Composition 2, American Lit. to Mid. 1800’s, American Lit. Since Mid. 1800’s
Thomas Jefferson High School
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