Cassandra Schuster
South Saint Paul,MN
Summary
Skilled in rigging and stage setup, ensuring seamless event execution excelling in complex problem-solving and relationship management. Proven track record in enhancing safety protocols and delivering superior customer service. While maintaining a secure environment for guests and staff. Security professional with extensive experience at Xcel Energy Center
Overview
11
11
years of professional experience
Work History
Stagehand/Rigger
IATSE Local 13
09.2015 - Current
- Operated lighting and sound equipment for various productions, ensuring seamless performances.
- Assisted in the setup and breakdown of stage elements, maintaining organization and efficiency.
- Collaborated with production teams to fulfill technical requirements for events and shows.
- Conducted routine maintenance on equipment to ensure optimal functionality during performances.
- Implemented improvements in workflow processes to increase efficiency during setup phases.
- Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.
- Upheld professional standards of conduct and performance etiquette, contributing to a positive work environment among team members.
- Maintained open communication lines with production teams to address any concerns or changes needed before curtain time.
- Facilitated smooth transitions between set changes by effectively communicating cues with fellow crew members during performances.
- Provided assistance in rigging systems setup for aerial stunts, ensuring performer safety throughout the show.
- Maintained positive relationships with venue staff, facilitating smooth operations during external events.
- Optimized storage solutions for props and equipment, enhancing organizational efficiency.
- Ensured timely set-up and tear-down of stage equipment, leading to seamless transitions between performances.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Assisted with tasks for radio broadcasts, video production and other multimedia projects.
- Assisted in the construction of custom set pieces for a more immersive theater experience.
- Maintained safety protocols during rigging and equipment handling.
- Collaborated with crew to execute lighting and sound setups effectively.
Shift Leader
Auto Zone Auto Parts
06.2021 - 01.2022
- Supervised daily operations, ensuring optimal workflow and adherence to safety protocols.
- Trained and mentored team members, enhancing product knowledge and customer service skills.
- Managed inventory levels through effective stock monitoring and reordering processes.
- Implemented process improvements, reducing operational delays and increasing efficiency.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Ensured compliance with company policies and procedures, maintaining a safe work environment for all employees.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Security Officer
Xcel Energy Center
03.2018 - 06.2018
- Monitored access points and ensured compliance with security protocols.
- Conducted regular patrols to identify and address safety hazards.
- Assisted in emergency response procedures during events and incidents.
- Collaborated with event staff to maintain secure environments for guests.
- Documented incidents and prepared reports for management review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
GED -
South Saint Paul High
South Saint Paul, MN06.2003
Skills
- Stage setup
- Stage assistance
Attention to detail
- Load-in and load-out
- Set lighting
- Adaptability under pressure
Superior customer service
Complex Problem-solving
Relationship building and management
Staff management
Metal detector operation
Premises patrol
Work ethic
High level of integrity
Workplace safety
Reliability
English fluency
Customer service
Critical thinking
Problem resolution
Relationship building
Stage setup
Load-in and load-out
Prop handling
Adaptability under pressure
Stage communication
Fly system operation
Rigging expertise
Attention to detail
Timeline
Shift Leader
Auto Zone Auto Parts
06.2021 - 01.2022
Security Officer
Xcel Energy Center
03.2018 - 06.2018
Stagehand/Rigger
IATSE Local 13
09.2015 - Current
GED -
South Saint Paul High