I am a hardworking, dependable, passionate individual eager to start a new, challenging adventure. While I am a forward-thinking team player, I am also a well-adept, proactive self starter, who thrives working independently with minimal oversight. I am a detail-oriented individual with strong organizational skills, giving me the ability to handle multiple projects simultaneously with a high degree of accuracy. With my background working in correctional institutions, if the need arises to work with discretion, I have the capabilities to do so. My positive attitude, drive to succeed, and skillset make me a well-rounded candidate.
Hi, I’m
Cassandra Searleman
Virginia Beach,VA
Summary
Overview
12
years of professional experience
Work History
Aardvark Estate Services
Manager of Operations
02.2011 - Current
Job overview
- Helped build and grow small family owned business through hard work and determination.
- Maintained business-like atmosphere in an unorthodox setting, while keeping casual, upbeat vibe for customers' enjoyment.
- Accumulated knowledge of many niche and eclectic genres.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Built and maintained positive rapport between clients, customers and company.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Generate and maintain detailed inventories.
- Maintain company's online presence.
Armor Correctional Health Services Inc.
Medical Records Clerk
01.2021 - 12.2021
Job overview
- Supported medical staff by providing organized and accurate medical records
- Communicated effectively with staff, patients, and other institutions by email and telephone.
- Maintained multiple provider schedules and clinics.
- Scheduled all appointments for department.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient records in compliance with security regulations.
- Maintained accuracy, completeness, and security for medical records and health information.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Sorted and distributed incoming and outgoing medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Facilitated preparation of medical records to release to other facilities requesting for patient history and information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Followed exact procedures for handling transfers and other releases of medical records.
- Tracked and monitored requests for medical records release.
- Responded to patient inquiries to provide information and details of medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Processed and tracked requests for medical records from external organizations.
- Facilitated preparation of medical reports for external parties.
- Generated and maintained statistical data related to medical records.
- Input data into computer programs and filing systems.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Reviewed charts and flagged incomplete or inaccurate information.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Researched and resolved medical record discrepancies.
- Assisted in training new staff on medical record processing and filing procedures.
Armor Correctional Health Services Inc.
Medical/Administrative Assistant
01.2020 - 12.2020
Job overview
- Trained under Regional Manager.
- Supported Regional Management team with administrative tasks.
- Maintained various spreadsheets for multiple facilities.
- Assisted Regional Management team with various administrative, clerical, and research tasks.
- Worked on elite traveling team to assists other facilities during Covid-19 pandemic.
- Adapted and learned multiple facilities filing and operating systems.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Provided educational documents and pamphlets to patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical and clinical spaces.
- Received and routed laboratory results to correct clinical staff members.
Education
Tidewater Community CollegeNorfolk, VA
from Psychology
University Overview
Green Run High SchoolVirginia Beach, VA
High School Diploma
06.2014
University Overview
Skills
- Advanced computer knowledge and strong attention to detail
- Keeping thorough records in organized and accessible manner
- Great ability to multitask between medical and administrative duties
- Facilitates collection of medical records
- Ensures all patient files are up to date and accurate
- Filing, Copying, and processing medical requests from patients
- Distributing and collecting all patient forms and filing accordingly
- Quality Standards
- Departmental Operations
- Overseeing Employees
- Desktops, Laptops and Mobile Devices
- Excel/Microsoft/Google/Mac
- Materials Planning and Logistics
- Project Workflow Management
- Superior Customer Service
- Natural Leadership
- Business Operations
Timeline
Medical Records Clerk
Armor Correctional Health Services Inc.
01.2021 - 12.2021
Medical/Administrative Assistant
Armor Correctional Health Services Inc.
01.2020 - 12.2020
Manager of Operations
Aardvark Estate Services
02.2011 - Current
Tidewater Community College
from Psychology
Green Run High School
High School Diploma
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