CASSANDRA SHABLIN, PMP
Hudson,NH
Summary
Results-driven Project Manager committed to delivering consistent and strategic business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Communicative leader with proven track record of proactively identifying and resolving problems with creative software solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Payroll Manager
Trivantus, Inc.
04.2023 - Current
- Provided technical support to end users of computer systems to resolve problems with software applications.
- Updated rules and calculations in computer system and made adjustments to create accurate database for payroll processing functions.
- Monitored and supported customer success for 400+ clients.
- Offered payroll-related subject matter expertise to management and stakeholders to resolve payroll discrepancies.
- Supervised and directed a payroll team of 5 employees; improving processes for efficiency and accuracy.
Senior Implementation Project Manager
Ultimate Kronos Group
07.2021 - 04.2023
- Developed project plans identifying key issues, approaches and performance metrics.
- Oversaw portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Simplified application and resource provisioning.
- Documented specialized data and requirements to address business demands.
- Partnered with project team members to identify and quickly address problems.
- Monitored system performance to identify potential issues.
- Configured and tested new HR software for end user testing and adoption.
Workforce Development Manager
Trivantus, Inc.
11.2016 - 07.2021
- Knowledgeable timekeeping subject matter expert for onboarding and existing clients.
- Collect, analyze and document client business requirements for administrators and end users to configure UKG workforce ready as well as Asure product based HCM solutions.
- Accountable for implementation projects, including system configuration, data conversion/clean-up, testing, banking, timekeeping processing to transition to go live status.
- Define external and internal areas for improvement including improved system utilization, user training needs, and/ or process reengineering.
- Produced training materials such as manuals, guides and online learning modules to reiterate information shared in training sessions.
Patient Access Representative
LRGH/ Catholic Medical Center
01.2014 - 11.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
Finance and Economics -
Southern New Hampshire University
Skills
- Customer Implementation
- Requirements gathering
- Time management
- Scope maintenance
- Project planning
- Training Implementation
- Client Needs Assessment
- Configuration and Management
Certification
Project Management Professional (PMP)
Timeline
Payroll Manager
Trivantus, Inc.
04.2023 - Current
Senior Implementation Project Manager
Ultimate Kronos Group
07.2021 - 04.2023
Workforce Development Manager
Trivantus, Inc.
11.2016 - 07.2021
Patient Access Representative
LRGH/ Catholic Medical Center
01.2014 - 11.2016
Finance and Economics -
Southern New Hampshire University