Cassandra Shakal
La Crosse,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Special Needs Bus Monitor
Go Riteway Transportation Group
04.2023 - 11.2023
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Operated lift and secured wheelchair to maximize student safety and stability.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
- Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
IRIS Consultant
GT Independence-Self Directed Care
03.2023 - 10.2023
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
Closing Cashier
Melrose Express
06.2020 - 10.2021
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
Server
Hy-Vee Chinese Department
05.2014 - 06.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sandwich Artist
Jimmy Johns
01.2013 - 04.2014
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
Shift Leader
Wendys
12.2010 - 01.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Conducted performance reviews and provided staff with feedback and guidance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
Cashier, Opening Shift Lead, Closing Shift Lead
McDonald,s
05.2007 - 06.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Albert Lea Senior High School
Albert Lea, MN06.2009
Skills
- Interpersonal Skills
- Multitasking Abilities
- Active Listening
- Observation and Monitoring
- Organizational Skills
- Teamwork and Collaboration
- First Aid and CPR
- Time Management
- Behavior Management
- Reliability and Punctuality
- Empathy and Compassion
- Decision Making
Certification
I have CPR and First Aide Certification that is good for 2 years.
Timeline
Special Needs Bus Monitor
Go Riteway Transportation Group
04.2023 - 11.2023
IRIS Consultant
GT Independence-Self Directed Care
03.2023 - 10.2023
Closing Cashier
Melrose Express
06.2020 - 10.2021
Server
Hy-Vee Chinese Department
05.2014 - 06.2014
Sandwich Artist
Jimmy Johns
01.2013 - 04.2014
Shift Leader
Wendys
12.2010 - 01.2012
Cashier, Opening Shift Lead, Closing Shift Lead
McDonald,s
05.2007 - 06.2009
High School Diploma -
Albert Lea Senior High School
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