CASSANDRA SHAND
Brooklyn,NY
Summary
Healthcare professional with strong foundation in patient care and support. Proven ability to assist in patient hygiene, monitor vital signs, and ensure patient comfort, contributing to collaborative and results-driven environment. Reliable team player with excellent communication and adaptability skills valued by employers.
Overview
4
4
years of professional experience
Work History
Patient Care Associate
Country Meadows Retirement Communities
04.2023 - 11.2024
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Reduced patient anxiety through effective communication and active listening skills.
- Upheld infection control and prevention policies across different patient-facing areas.
Hotel House Keeping Associate
Willow Bend Country Club
06.2022 - 02.2023
- Performed general cleaning assignments and services in hotel rooms, hallways and common areas.
- Established and maintained clean and comfortable "home" environments by performing cleaning duties including vacuuming, cleaning windows, dusting, and bathrooms
- Assisted customers by providing detail ed information, resolving their complaints, and putting smiles on their faces
- Reported any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures
- Assisted floor manager in the achieving deadlines, inventory management, and ensuring top quality service to all customers
Sales Clerk
ShopRite of Gateway Center
07.2020 - 06.2022
- Managed the cash register, counting customer’s change and ensuring funds were accounted for
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Sales Clerk
Farm Country Supermarket
07.2020 - 06.2022
- Managed the cash register, counting customer’s change and ensuring funds were accounted for
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
High School -
Godfrey Stewart High School
Westmoreland Jamaica06-2002
Skills
- Communication, Written and Verbal
- Organization
- Teamwork
- Critical Thinking
- Time Management
- Problem Solving
- Leadership
- Punctual
- Hard working
- Prioritization
- Hospitality
Timeline
Patient Care Associate
Country Meadows Retirement Communities
04.2023 - 11.2024
Hotel House Keeping Associate
Willow Bend Country Club
06.2022 - 02.2023
Sales Clerk
ShopRite of Gateway Center
07.2020 - 06.2022
Sales Clerk
Farm Country Supermarket
07.2020 - 06.2022
High School -
Godfrey Stewart High School
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