Cassandra Silva
Dallas,TX
Summary
Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Texas Oncology-Sammons Cancer Center
Dallas, TX
04.2022 - 07.2023
- Maintained inventory of office supplies and ordered new materials as needed.
- Identified areas of improvement in existing organizational structures.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Communicated schedule changes effectively throughout the organization when necessary.
- Performed data entry into computer systems for tracking purposes.
- Created, updated, and monitored project schedules for multiple departments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared welcome packages for new hires.
- Greeted visitors and provided them with assistance.
Sales Receptionist
Premier Truck Group
Dallas, TX
01.2019 - 01.2020
- Greeted people upon arrival and provided directions to specific destinations
- Operated telephone switchboard, providing information, taking messages and scheduling appointments
- Maintained office security standards, checking in guests and issuing badges
- Delivered exceptional customer service, provided information, and independently resolved issues
- Maintained well-organized physical and digital records
- Coordinated master calendar, scheduling appointments, meetings, and events for staff
- Managed mail, packages, and courier deliveries in and out of office
- Organized efficient, easily accessed file system for digital and physical records
- Kept business finances current and accurate by inputting new transactions and reconciling accounts
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.
Assistant to the Property Manager
The Vineyards at the Ranch
01.2019 - 01.2019
- Coordinated preventive maintenance schedule and directed daily maintenance operations
- Mitigated unit vacancies with proactive lease renewals, frequent rental promotions, and tenant rewards programs
- Oversaw rent and security deposit collection
- Assisted marketing personnel with property promotion, leveraging social media and housing platforms to highlight available rentals
- Adhered to applicable federal laws, rules, and regulations relating to rental agreements, tenant rights, and maintenance issues
- Managed tenant files, financial accounts, and maintenance histories
- Conducted unit move-out inspections to identify necessary repairs and record damages
- Organized and updated file systems, keeping records easily retrievable
- Managed incoming and outgoing mail, packages, and faxes.
Apartment Leasing Agent
Pecan Square Apartments
01.2018 - 01.2019
- Stayed on top of issues arising before, during, and after move-in dates
- Overcame objections and accurately processed required paperwork
- Connected with prospective leads via telephone, email, and in-person
- Improved customer relations, networking, and promotional strategies to achieve ambitious sales targets
- Maintained clean, current records with strong data entry and verification skills
- Kept units move-in ready with consistent maintenance and cleaning strategies
- Met occupancy goals with strategic marketing plans
- Engaged community members through special events and one-on-one support.
Pharmacy Technician
Walgreens
01.2016 - 01.2018
- Handled prescription orders at counter, in drive-thru line, and via delivery service
- Reconciled account issues and resolved prescription problems via telephone and at counter
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels
- Called insurance companies to retrieve patient information to determine final cost of prescription
- Managed records with high accuracy, including inputting new orders and documenting payments
- Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers
- Obtained timely payments from customers and insurance companies.
Pharmacy Technician
Alta Care Pharmacy
01.2014 - 01.2016
- Handled prescription orders at counter, in drive-thru line, and via delivery service
- Stocked supplies and set up cash drawers to maintain readiness for day's business
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions
- Called insurance companies to retrieve patient information to determine final cost of prescription
- Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers.
Education
High School Diploma -
Dallas Can Academy
01.2014
Skills
- Patient Care and Education
- Insurance Verification
- Office Administration
- Appointment Scheduling
- Filing and Recordkeeping
- Patient Care Coordination
- HIPAA Compliance
- Medical Data Collection
- Payment Collection
- Customer Service
Timeline
Patient Coordinator
Texas Oncology-Sammons Cancer Center
04.2022 - 07.2023
Sales Receptionist
Premier Truck Group
01.2019 - 01.2020
Assistant to the Property Manager
The Vineyards at the Ranch
01.2019 - 01.2019
Apartment Leasing Agent
Pecan Square Apartments
01.2018 - 01.2019
Pharmacy Technician
Walgreens
01.2016 - 01.2018
Pharmacy Technician
Alta Care Pharmacy
01.2014 - 01.2016
High School Diploma -
Dallas Can Academy
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