Cassandra Singleton
Summary
A transformational leader with dedication and excellent interpersonal skills in partnering with multidisciplinary teams to promote engaged, empowering work culture. Documented strengths in system thinking and building diverse range of stakeholders in dynamic, fast-paced settings to evaluate processes and develop strategies to achieve targeted outcome measures.
Overview
24
24
years of professional experience
Work History
Administrative Director Acute Care Services
Bon Secours St. Francis Medical Center
2022.03 - Current
- Facilitate meetings for Throughput/Discharge among various departments to address challenges or issues affecting the organization's goals; this included standardization of Interdisciplinary Rounds for inpatient units and established Capacity Management Rounds for boarded patients in the Emergency Room. Data results yielded 20%-30% increase in throughput outcome measures.
- Work collaboratively with leaders and providers of various service lines to ensure regulatory standards are met and quality care initiatives are achieved.
- Facilitate meetings for Patient Experience of Care-Inpatient Service Lines. Streamlined processes and coordinated rapid cycles of change with key stakeholders to address opportunities identified affecting targets for Net Promoter Score & Likeliness to Recommend.
- Coordinate cross-functional team projects, ensuring timely completion and successful outcomes; included opening three new units in the facility.
- Establish workflow processes, monitor daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluate leaders and associates performance regularly, providing constructive feedback aimed at improving individual skills as well as overall team effectiveness.
- Manage budgetary concerns for departments, reducing overall expenses while maintaining operational efficiency.
- Oversee recruitment efforts, attracting top talent and reducing time-to-fill open positions.
- Develop strong relationships with internal stakeholders, fostering collaboration across departments.
Director of Nursing, Neuroscience Telemetry
Bon Secours Memorial Regional Medical Center
2018.11 - 2022.03
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Developed LPN Model of Care for the unit ensuring collaborative practices among various degrees of licensure.
- Maintained daily interactions with hospitalists, patient/family members. nursing staff and other members of the interdisciplinary teams.
- Planned, directed, coordinate, and evaluated the overall clinical nursing practice.
- Worked collaboratively with the Neuro-Operations team to improve overall stroke care.
- Performed Leader rounds to observe care, and discuss experience of care with patients/caregivers.
Nurse Director of Intensive Care & Acute Care
Southern Virginia Regional Medical Center
2013.01 - 2018.10
- Fostered an inclusive work environment by championing diversity and inclusion initiatives within the nursing department.
- Promoted a culture of safety by enforcing strict adherence to hospital policies, procedures, and regulatory standards.
- Conducted thorough evaluations of nursing staff performance, providing constructive feedback for continuous improvement opportunities.
- Led quality improvement initiatives that significantly reduced hospital-acquired infections and medication errors.
- Rounded daily for outcomes on nursing staff to promote retention.
- Assisted with implementation of strategies for compliance with core measures and star ratings.
- Conducted quarterly skills labs with nursing to improve Nurse Communication, AIDET, and overall patient experience.
- Assumed role of House Supervisor as needed.
Clinical Care Coordinator, Intensive Care Unit
Southern Virginia Regional Medical Center
2008.10 - 2012.12
- Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
- Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
- Enhanced patient care quality by developing and implementing comprehensive care plans for each individual.
- Ensured seamless transitions between levels of care by effectively managing handoffs from acute to post-acute settings.
- Streamlined communication between multidisciplinary healthcare teams for improved patient outcomes and satisfaction.
- Supported organizational performance improvement initiatives by participating in data analysis, root cause identification, and action plan development efforts.
- Mentored junior staff members, fostering a supportive learning environment that cultivated professional growth and development.
Staff Nurse, Intensive Care Unit
Southern Virginia Regional Medical Center
2006.03 - 2008.10
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
Licensed Practical Nurse, PCU & Med-Surg
Southern Virginia Regional Medical Center
2000.08 - 2006.02
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
Education
Doctor of Nursing Practice - Organizational Leadership
Chamberlain University
Downers Grove, IL08.2023
Master of Science - Nursing Administration
Jacksonville University
Jacksonville, FL08.2014
Bachelor of Science - Nursing
Chamberlain College of Nursing
St Louis, MO07.2012
Skills
- Organizational Leadership
- Public speaking skills
- Document Management
- Presentation Skills
- Teamwork and Collaboration
- Problem-Solving
- Rapid Cycle Change Initiatives (PDSA)
Affiliations
- Virginia Organization of Nurse Leaders
- American Nurses Association
- Virginia Nurses Association
Timeline
Administrative Director Acute Care Services
Bon Secours St. Francis Medical Center
2022.03 - Current
Director of Nursing, Neuroscience Telemetry
Bon Secours Memorial Regional Medical Center
2018.11 - 2022.03
Nurse Director of Intensive Care & Acute Care
Southern Virginia Regional Medical Center
2013.01 - 2018.10
Clinical Care Coordinator, Intensive Care Unit
Southern Virginia Regional Medical Center
2008.10 - 2012.12
Staff Nurse, Intensive Care Unit
Southern Virginia Regional Medical Center
2006.03 - 2008.10
Licensed Practical Nurse, PCU & Med-Surg
Southern Virginia Regional Medical Center
2000.08 - 2006.02
Doctor of Nursing Practice - Organizational Leadership
Chamberlain University
Master of Science - Nursing Administration
Jacksonville University
Bachelor of Science - Nursing
Chamberlain College of Nursing
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