Cassandra Sisson
Boise,ID
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
06.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly
- Delivered prompt service to prioritize customer needs
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Cashier
Walmart
06.2021 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Recovery Associate
JCPenney
11.2018 - 03.2021
- Increased product knowledge to promote full line of products to fit consumer needs.
- Followed safety and security policies and procedures to reduce hazards and incidents.
- Stocked merchandise following planogram to maintain sales floor merchandising standards.
- Applied price tags on items with correct, clear and visible placement.
- Retrieved items returned by customers and restocked on display shelves.
- Recovered merchandise from fitting rooms to maintain organization.
- Greeted customers, helped locate merchandise, and suggested suitable options
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Built productive relationships with customers to establish trust, rapport and increase satisfaction
Education
Bachelor of Science - Business Adminstration
Southern New Hampshire University
Hooksett, NH05.2025
Skills
- Account Management
- Customer Service
- Promotional Support
- Needs Assessment
- Direct Sales
- Policies and Procedures Adherence
- Money Handling Abilities
- Teamwork and Collaboration
- Calm Under Pressure
- Order and Refund Processing
- Calm and Professional Under Pressure
- Microsoft Office
Timeline
Service Experience Representative
Nordstrom Rack
06.2023 - Current
Cashier
Walmart
06.2021 - 06.2023
Recovery Associate
JCPenney
11.2018 - 03.2021
Bachelor of Science - Business Adminstration
Southern New Hampshire University