Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Smith

Lansing,IL

Summary

Dedicated service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Home Health Aide

Harmony Care
Melrose Park, IL
06.2020 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Assistant Manager

VCS Canteen Services, EDWARD HINES JR. VETERANS ADMINISTRATION HOSPITAL
Hines, IL
12.2015 - 03.2020
  • Full shift responsibility for a retail store, canteen and coffee shop/café, providing leadership and direction for 30 crew members while managing kitchen operations, quality control, cash flow, staff training and administration
  • Work closely with management team to develop long-range plans for payroll/staffing, quality control, food safety, cash management, training, customer service and marketing
  • Responsible for all aspects of staffing hire and retain retail employees by building high morale and group commitment to goals and objectives
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Kitchen Supervisor

SALVATION ARMY ADULT REHABILITATION CENTER
Gary, IN
03.2015 - 12.2015
  • Managed food services for adult beneficiaries, including prepared meal lunch programs and monthly catering
  • Monitored food preparation, production and plating for quality control.
  • Supervised all food preparation, cooking and kitchen equipment operation to ensure compliance.
  • Developed kitchen staff through training, disciplinary action and performance reviews

Food Service Director

MANORCARE HEALTH SERVICES
South Holland, IL
03.2014 - 03.2015
  • Managed daily foodservice operations for breakfast, lunch and dinner for senior living and rehabilitation center
  • Coordinated and executed food production involving implementation and adjustment of recipes according to residents’ nutritional needs
  • Forecasted daily, weekly and monthly needs, placed supply orders and inspected deliveries; also implemented inventory control, budget compliance and loss prevention strategies
  • Provided motivation and direction for kitchen teams to get things done quickly and prepare all items for scheduled mealtimes
  • Developed and planned well-balanced, nutritious and flavorful menus while maximizing food production with available supplies; maintained budgets, food costs and labor costs.

Food Service Supervisor

COOK COUNTY JUVENILE DETENTION CENTER
Chicago, IL
02.2008 - 03.2014
  • Administered institutional foodservice for hundreds of juvenile detainees, along with correctional officers, directly supervising 26 civilian personnel and in-house probationary foodservice staff
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared schedules and budgets, purchased equipment and maintained records for all inventory, billing and nutritional guidelines;
  • Created and adjusted food service staff schedules appropriately for payroll budget without sacrificing quality or service.

Food Service Director

LAKEVIEW LIVING CENTER
Chicago, IL
05.2003 - 10.2009
  • Provided resident meal service with accountability for menu preparation, tray assembly, delivery and pick-up, special requests and in-between meal food delivery
  • Responsible for accurate and timely food preparation, assembly and service to facilitate meals that met clients’ nutritional, medical and quality of life needs
  • Developed strategies to improve food service levels for busy facility handling 1200 meals each day.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Recipient of “Manager of The Year” award
  • Supervised preparation of daily meals (breakfast, lunch and dinner) according to an ever-changing menu according to dietary guidelines of senior residents
  • Provided leadership, training and direction to a team of food service workers to ensure timely meal delivery and food safety compliance; recruited and hired new team members
  • Documented food distribution and collection, and maintained confidential records concerning dietary plan compliance and caloric intake for dietitians
  • Coordinated a work program to help clients develop skills and vocational opportunities.

Education

Associate of Applied Science - Mental Health/Substance Abuse

HAROLD WASHINGTON COLLEGE
Chicago, IL.

Skills

*OTHER EMPLOYMENT EXPERIENCE:

CEDA VETERANS TRANSITIONAL PROGRAM

Residential Manager- 8/1999 to 5/2003

Chicago Heights, IL

INTERVENTIONS SOUTH WOOD

Substance Abuse Counselor-3/1994 to 8/1999

Chicago, IL

MONROE PAVILLION

Mental Health Counselor-7/1989 to 3/1994

Chicago, IL

  • Organized and detail oriented
  • Good writing & Communication skills
  • Customer service skills
  • Food Service Management

Timeline

Home Health Aide

Harmony Care
06.2020 - Current

Assistant Manager

VCS Canteen Services, EDWARD HINES JR. VETERANS ADMINISTRATION HOSPITAL
12.2015 - 03.2020

Kitchen Supervisor

SALVATION ARMY ADULT REHABILITATION CENTER
03.2015 - 12.2015

Food Service Director

MANORCARE HEALTH SERVICES
03.2014 - 03.2015

Food Service Supervisor

COOK COUNTY JUVENILE DETENTION CENTER
02.2008 - 03.2014

Food Service Director

LAKEVIEW LIVING CENTER
05.2003 - 10.2009

Associate of Applied Science - Mental Health/Substance Abuse

HAROLD WASHINGTON COLLEGE

Similar Profiles

CREATE PROFILE
Cassandra Smith