Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Cassandra Smith

Cassandra Smith

Bossier City,Mar

Summary

Immediate Goal: Employment with a facility to utilize my previous experience as an asset and allow me to excel.

Overview

18
18
years of professional experience
1
1
Certification

Work History

sub teacher

Bossier School Board
09.2009 - 01.2011
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Graded and evaluated student assignments, papers, and course work.

Soft Lines/Supervisor

Target
05.2008 - 08.2009
  • Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
  • Reduced employee turnover and increased morale through effective communication, motivation, and team-building initiatives.
  • Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
  • Improved product quality by closely monitoring production processes, identifying areas for improvement, and implementing corrective actions.
  • Managed personnel effectively by providing clear expectations, ongoing feedback, and opportunities for growth and development.
  • Increased overall productivity by optimizing resource allocation and scheduling based on workload demands.
  • Promoted a positive work culture by addressing employee concerns promptly, fairly, and consistently.
  • Ensured timely completion of projects by tracking progress against established timelines, adjusting priorities as needed, and utilizing resources efficiently.
  • Promoted a positive work environment through clear communication, collaboration, and effective leadership.
  • Reduced errors in the soft count process by closely monitoring performance metrics and implementing corrective actions as needed.
  • Led by example in demonstrating a strong work ethic, commitment to excellence, and dedication to creating a positive workplace environment for all team members.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.

Caretaker Supervisor

Evergreen
05.2008 - 08.2009
  • Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
  • Enhanced community safety through regular property inspections and timely reporting of potential hazards.
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Trained new staff members on caretaking procedures, policies, and best practices to maintain high quality standards.
  • Served as a liaison between residents/families and building management to address concerns or special requests effectively.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Scheduled and accompanied clients to medical appointments.
  • Managed supplies and equipment inventories and replenishments to meet operational needs.
  • Remained alert to problems or health issues of clients and competently responded.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

deli worker Supervisor

Wal-Mart Supercenter
11.2005 - 06.2006
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
  • Reduced food waste by monitoring product freshness and rotating stock effectively.
  • Enhanced overall store sales by upselling complementary items such as specialty cheeses, breads, and salads.
  • Collaborated with fellow team members to ensure seamless operation during peak hours.
  • Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced cash register.
  • Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
  • Streamlined daily tasks by implementing effective time management techniques during busy shifts.
  • Received positive feedback from customers regarding excellent service quality, boosting overall reputation of the store''s deli department.
  • Displayed exceptional knowledge of various deli products, enabling informed recommendations to satisfy diverse tastes.
  • Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
  • Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
  • Promoted a positive work environment through effective communication and collaboration with colleagues.

Insurance Agent

Symmetry
01.2020 - 01.2022
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.

Claims Agent/ CSR

Everise
08.2021 - 12.2023
  • Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
  • Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
  • Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
  • Reduced claim processing time by effectively collaborating with team members and external vendors.
  • Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
  • Increased customer retention rates by diplomatically handling escalated issues and delivering timely solutions.
  • Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
  • Optimized workload management through effective use of CRM tools, ensuring seamless tracking of case progress and efficient resource allocation.
  • Assisted in training new hires on claims procedures and best practices, fostering a collaborative learning environment that facilitated rapid skill development.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.
  • Generated, posted and attached information to claim files.
  • Calculated adjustments, premiums and refunds.

Dispatcher/Security Officer

SamsTown Casino
08.2013 - 01.2014
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Dispatcher/ Security Officer

Harrahs Louisiana Downs
10.2015 - 11.2019
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Wrote detailed reports of all security breaches and investigations.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

Candidate in the Pharmacy Technician program Ayers -

Graduate -

Bossier High School

Justice Program -

Southern University
2013

Candidate in the EKG program -

BPCC
2004

Skills

  • Active Listening
  • Assembly and Packaging
  • Critical Thinking
  • Reading Comprehension
  • Motivational Leadership
  • Customer Needs Assessments
  • Productivity Performance
  • Professional Relationships
  • Key Performance Indicators (KPIs)
  • Customer Accounts Management
  • Succession Planning
  • Process Supervision
  • Current Good Manufacturing Practices (CGMP)
  • Manage Schedules
  • Coordinating Daily Operations
  • Handle Materials
  • Work Order Analysis
  • Oversee Safety
  • Maintaining Clean Work Areas
  • Team Relationships
  • Communications Management
  • Personnel Records
  • Equipment Modification
  • Sales Documentation
  • Complex Problem-Solving
  • Loss Prevention Strategies
  • Quality Control
  • Technical Documentation

Certification

  • Licensed Insurance Agent

Timeline

Claims Agent/ CSR

Everise
08.2021 - 12.2023

Insurance Agent

Symmetry
01.2020 - 01.2022

Dispatcher/ Security Officer

Harrahs Louisiana Downs
10.2015 - 11.2019

Dispatcher/Security Officer

SamsTown Casino
08.2013 - 01.2014

sub teacher

Bossier School Board
09.2009 - 01.2011

Soft Lines/Supervisor

Target
05.2008 - 08.2009

Caretaker Supervisor

Evergreen
05.2008 - 08.2009

deli worker Supervisor

Wal-Mart Supercenter
11.2005 - 06.2006

Candidate in the Pharmacy Technician program Ayers -

Graduate -

Bossier High School

Justice Program -

Southern University

Candidate in the EKG program -

BPCC

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Cassandra Smith