Cassandra Smith
Airway Heights,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Med Tech & Care Giver
The Cottages of Spokane
Spokane, WA
06.2023 - Current
- Provides medication services and direct resident care
- Assists residents with activities of daily living, housekeeping, laundry, and other daily chores
- Respond to resident needs, pendant calls
- Completes incident reports accurately and timely
- Promotes a clean, orderly, and safe environment
- Demonstrates behavior, which maintains and respects resident rights and promotes independence
- Understood and followed oral and written directions.
Caregiver
Unified Health Systems
Spokane, WA
03.2022 - 06.2023
- Assists residents with activities of daily living, housekeeping, laundry, and other daily chores
- Promotes a clean, orderly, and safe environment
- Demonstrates behavior, which maintains and respects resident rights and promotes independence
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
Call Center Representative
Northern Quest Resort & Casino Spokane
Airway Heights, WA
03.2018 - 03.2023
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Education
Some College (No Degree) - Administrative Medical Assisting
Western Business College
Vancouver, WASkills
- PPE use
- Team building
- Social Perceptiveness
- Microsoft Word
- Quality Assurance
- Customer Service
- Active Listening
- First Aid/CPR
- Task Prioritization
- Problem-Solving
- Verbal Communication
- Time Management
- Multitasking
Timeline
Med Tech & Care Giver
The Cottages of Spokane
06.2023 - Current
Caregiver
Unified Health Systems
03.2022 - 06.2023
Call Center Representative
Northern Quest Resort & Casino Spokane
03.2018 - 03.2023
Some College (No Degree) - Administrative Medical Assisting
Western Business College
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