Cassandra Smith
Navarre
Summary
Detail-oriented insurance verifier and registration representative with a strong focus on patient care. Skilled in patient access tasks including scheduling, registration, and insurance verification. Proven track record of leadership in maintaining operational efficiency and providing top-notch service. Committed to offering valuable support to both patients and healthcare professionals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Insurance Verifier II, Corporate Scheduler II, Registration Representative II
Baptist Health Care
03.2020 - Current
- Determined appropriate appointment type and scheduled each in system to include primary care and diagnostic procedures.
- Verified insurance benefits, processed payments and issued receipts.
- Reconciled daily deposits for accuracy.
- Continuously met monthly collection goals.
- Outpatient and ER registration experience.
- Provided thorough information about admissions policies, financial requirements and check-in procedures.
- Greeted patients and visitors while checking them in and collecting all documentation needed for visit.
- Verified insurance eligibility and benefits for patients to ensure accurate coverage information.
- Communicated with patients regarding appointment availability, confirming details to improve overall satisfaction.
- Resolved scheduling conflicts promptly, demonstrating strong problem-solving skills in high-pressure situations.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Developed a reputation as a reliable and knowledgeable resource for colleagues, resulting in increased collaboration within the medical team.
- Upheld HIPAA regulations and standards for protecting patient information.
Welcome Center Supervisor, Head Lifeguard and Swim Instructor
YMCA Of Northwest Florida
04.2016 - 12.2019
- Investigated and resolved customer complaints to foster satisfaction.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
- Performed Daxco software operation to include overlooking all monthly membership paperwork.
- Reviewing assistance scholarships based on needs and circumstances.
- Leading staff in annual campaign donations.
- Conducted performance evaluations, providing constructive feedback to foster professional growth.
- Oversaw scheduling and staff assignments, optimizing coverage based on demand patterns.
- Managed customer inquiries and resolved issues promptly, ensuring satisfaction and retention.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Store Manager, Assistant Store Manager/Customer Service Representative
Blockbuster Video
01.2001 - 07.2009
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
Education
High School Diploma -
Port Huron High School
Port Huron, MI06-2003
Skills
- Team Leadership Skills
- Multi-Tasking and Organization
- Caring and Empathetic
- Teamwork/ Collaboration
- Adaptability
- Strong Work Ethic
- Effective Problem Solving
- Registrations and Admissions
- Proficient in Scheduling
- HIPPA Compliance
- Staff Training and Development
- Insurance Verifications and Authorizations
Certification
Certified Healthcare Access Associate (CHAA) - July 2021 to present
Timeline
Insurance Verifier II, Corporate Scheduler II, Registration Representative II
Baptist Health Care
03.2020 - Current
Welcome Center Supervisor, Head Lifeguard and Swim Instructor
YMCA Of Northwest Florida
04.2016 - 12.2019
Store Manager, Assistant Store Manager/Customer Service Representative
Blockbuster Video
01.2001 - 07.2009
High School Diploma -
Port Huron High School
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