Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Snyder

Lancaster,NH

Summary

Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold internal and external service standards of excellence. Great problem-solver and goal-oriented individual.

Overview

6
6
years of professional experience

Work History

Spa Supervisor

Omni Mount Washington Resort
Bretton Woods, NH
10.2019 - 03.2023
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Generated reports to track spa performance and make recommendations for improvement.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Managed retail inventory and retail audits.
  • Booking and coordinating corporate groups from 20-150 people for spa appointments by working with sales team to implement successful spa retreats.
  • Working with and assisting other management team members on day to day duties of running a four star spa.
  • Inspected spa stock, identifying shortages, replenishing items and maintaining consistent spa inventory as well as conducting monthly audits
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • All other duties of pervious spa position
  • Oversaw upkeep of entire facility and notified maintenance for service repairs

Hotel Lobby Waitress

Omni Mount Washington Resort
Bretton Woods, NH
07.2021 - 10.2021
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Waitress

Chang Thai Cafe
Littleton , NH
06.2017 - 03.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Spa Receptionist Lead

Omni Mount Washington Resort
Bretton Woods, NH
03.2018 - 10.2019
  • Operated multi-line telephone system to answer and direct high volume of calls as well as respond to emails.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Tracked important information in Spasoft spreadsheets and ran reports or generated graphs using data.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Enforced spa policies, following company procedures at all times.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Generated over $100,000 in sales yearly by booking and upselling appointments as well as selling products to spa guest.

Education

Certificate - Massage Therapy

White Mountains Community College
Berlin, NH
08.2022

Associate of Arts - Hospitality Management

Hawaii Pacific University
Honolulu, HI
06.2016

Skills

  • Time Management Skills
  • Customer Experience
  • Point-of-Sale (POS) Software
  • Administrative Support
  • Industry Standards
  • Customer Satisfaction
  • Active Learning
  • Employee Coaching
  • Schedule Coordination
  • Operational Standards
  • Licensed Massage Therapist in New Hampshire

Timeline

Hotel Lobby Waitress

Omni Mount Washington Resort
07.2021 - 10.2021

Spa Supervisor

Omni Mount Washington Resort
10.2019 - 03.2023

Spa Receptionist Lead

Omni Mount Washington Resort
03.2018 - 10.2019

Waitress

Chang Thai Cafe
06.2017 - 03.2020

Certificate - Massage Therapy

White Mountains Community College

Associate of Arts - Hospitality Management

Hawaii Pacific University

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Cassandra Snyder