Cassandra Snyder
Lancaster,NH
Summary
Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold internal and external service standards of excellence. Great problem-solver and goal-oriented individual.
Overview
6
6
years of professional experience
Work History
Spa Supervisor
Omni Mount Washington Resort
Bretton Woods , NH
2019.10 - 2023.03
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Generated reports to track spa performance and make recommendations for improvement.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Managed retail inventory and retail audits.
- Booking and coordinating corporate groups from 20-150 people for spa appointments by working with sales team to implement successful spa retreats.
- Working with and assisting other management team members on day to day duties of running a four star spa.
- Inspected spa stock, identifying shortages, replenishing items and maintaining consistent spa inventory as well as conducting monthly audits
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- All other duties of pervious spa position
- Oversaw upkeep of entire facility and notified maintenance for service repairs
Hotel Lobby Waitress
Omni Mount Washington Resort
Bretton Woods , NH
2021.07 - 2021.10
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Waitress
Chang Thai Cafe
Littleton , NH
2017.06 - 2020.03
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Spa Receptionist Lead
Omni Mount Washington Resort
Bretton Woods , NH
2018.03 - 2019.10
- Operated multi-line telephone system to answer and direct high volume of calls as well as respond to emails.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in Spasoft spreadsheets and ran reports or generated graphs using data.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enforced spa policies, following company procedures at all times.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Generated over $100,000 in sales yearly by booking and upselling appointments as well as selling products to spa guest.
Education
Certificate - Massage Therapy
White Mountains Community College
Berlin, NH08.2022
Associate of Arts - Hospitality Management
Hawaii Pacific University
Honolulu, HI06.2016
Skills
- Time Management Skills
- Customer Experience
- Point-of-Sale (POS) Software
- Administrative Support
- Industry Standards
- Customer Satisfaction
- Active Learning
- Employee Coaching
- Schedule Coordination
- Operational Standards
- Licensed Massage Therapist in New Hampshire
Timeline
Hotel Lobby Waitress
Omni Mount Washington Resort
2021.07 - 2021.10
Spa Supervisor
Omni Mount Washington Resort
2019.10 - 2023.03
Spa Receptionist Lead
Omni Mount Washington Resort
2018.03 - 2019.10
Waitress
Chang Thai Cafe
2017.06 - 2020.03
Certificate - Massage Therapy
White Mountains Community College
Associate of Arts - Hospitality Management
Hawaii Pacific University
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