Cassandra Stegina
Northford,CT
Summary
Dedicated, compassionate healthcare professional with a focus on strong communication and listening skills, emphasizing patient centered care. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Emphasis on learning and growth with a focus on teamwork.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Registered Nurse, General Surgery Unit
Yale New Haven Hospital
07.2023 - Current
- Collaborated with physicians and other healthcare providers to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses. Insertion of IV's.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Mentor new nursing to the unit.
- Take the lead as Charge nurse in coordinating assignments for the next shift.
- Perform quarterly Pressure Injury Prevalence surveys within the unit.
Claims Examiner
The Elevance Health Companies, Inc.
06.1998 - 09.2023
- Monitored and updated claims status in claims processing system.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified and resolved discrepancies between patient information and claims data.
- Communicate directly with physicians and office staff in resolving escalated issues.
- Assist with training of customer service staff
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Paid or denied medical claims based upon established claims processing criteria.
- Researched and resolved complex medical claims issues to support timely processing.
- Followed up on denied claims to verify timely patient payment and resolution.
- Evaluated medical claims for accuracy and completeness and researched missing data.
Medical Assistant
Shoreline Medical Associates
05.1995 - 09.1998
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Measured patient pulse oximetry.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Associate of Science - Nursing
Goodwin University
East Hartford, CT04.2023
Bachelor of Science - Business Management
Albertus Magnus College
New Haven, CT08.1999
Associate of Science - Liberal Arts And Sciences
University of Connecticut
Storrs, CT1993
No Degree - Medical Assistant Certificate
Branford Career Institute
Branford, CT1995
Skills
- Team Player
- Ability to diffuse difficult situations
- Strong ability to place patients at ease
- Customer Service
- Time Management
- Microsoft Office: Word, Excel, PowerPoint
- HIPAA
- EPIC
- Future goal: To pursue MSN
Nursing Philosophy
To tailor patient care to ensure individual values and beliefs are honored while evidenced based, compassionate care is provided.
Certification
BLS: CPR/First Aid/AED-current
NIHSS (National Institutes of Health Stoke Scale)- current
References available upon request
Timeline
Registered Nurse, General Surgery Unit
Yale New Haven Hospital
07.2023 - Current
Claims Examiner
The Elevance Health Companies, Inc.
06.1998 - 09.2023
Medical Assistant
Shoreline Medical Associates
05.1995 - 09.1998
Associate of Science - Nursing
Goodwin University
Bachelor of Science - Business Management
Albertus Magnus College
Associate of Science - Liberal Arts And Sciences
University of Connecticut
No Degree - Medical Assistant Certificate
Branford Career Institute
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