Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Stephens

Pikeville,KY

Summary

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Assistant

Pikeville Medical Center
01.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

Clerk

Pikeville Medical Center
08.2021 - 12.2022
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Booked and prepared meeting rooms, making arrangements for availability of refreshments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Nursing Assistant

Pikeville Medical Center
01.2015 - 08.2021
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Documented care actions by completing records and logs in medical software system.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Second Assistant Manager

Cato
01.2014 - 12.2014
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Administered operations to handle needs of more than [Number] tenants across [Number] property units.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed strategy to increase sales and drive profits.
  • Created employee schedules to align coverage with forecasted demands.

Cashier

Lees Famous Recipe
08.2008 - 12.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Southeast Community And Technical College
Whitesburg, KY

High School Diploma -

Letcher County Central High School
Whitesburg, KY
05.2010

Skills

  • Patient-Focused Care
  • Patient Flow Management
  • Patient Scheduling
  • Medical Office Administration
  • Data Entry
  • Inventory Management
  • Medical Terminology
  • HIPAA Compliance
  • Procedure Assistance
  • Direct Patient Care
  • Medical Billing and Coding
  • Sterile Technique

Certification

  • BLS Certified

Timeline

Medical Assistant

Pikeville Medical Center
01.2023 - Current

Clerk

Pikeville Medical Center
08.2021 - 12.2022

Nursing Assistant

Pikeville Medical Center
01.2015 - 08.2021

Second Assistant Manager

Cato
01.2014 - 12.2014

Cashier

Lees Famous Recipe
08.2008 - 12.2013

Southeast Community And Technical College

High School Diploma -

Letcher County Central High School

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Cassandra Stephens