Cassandra Stevens
Franklin,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Representative/ Operations Manager
Mitchells Stores
06.2021 - 12.2023
- Increased sales revenue by identifying and targeting high-potential accounts. Increased existing client revenue by 75%.
- Expanded customer base through CRM software, referrals, networking, and relationship building. Initiated and developed 30+ top clients.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Customer Service Manager
Mitchells Stores
09.2019 - 06.2021
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
Operation's Manager
A Cut Above Tree Service LLC
08.2016 - 09.2019
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for job completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with suppliers, resulting in better pricing and improved service quality.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Education
Bachelor of Science - Biology
High Point University
High Point, NC08.2016
Skills
- Lead Generation
- Lead Prospecting
- Customer Relations
- Strategic Planning
- Product and Service Knowledge
- Interpersonal Communication Skills
Timeline
Sales Representative/ Operations Manager
Mitchells Stores
06.2021 - 12.2023
Customer Service Manager
Mitchells Stores
09.2019 - 06.2021
Operation's Manager
A Cut Above Tree Service LLC
08.2016 - 09.2019
Bachelor of Science - Biology
High Point University
Similar Profiles
Rory KurzenbergerRory Kurzenberger
Customer Service at Mitchells StoresCustomer Service at Mitchells Stores
TERESA McCARTINTERESA McCARTIN
Customer Service Representative at Mitchells StoresCustomer Service Representative at Mitchells Stores
Thomas GunnThomas Gunn
Front of House Staff at Mitchells & ButlersFront of House Staff at Mitchells & Butlers
William WalkerWilliam Walker
Student Orientation Assistant at Middle Tennessee State UniversityStudent Orientation Assistant at Middle Tennessee State University
Jordan SchalkJordan Schalk
Circulating Nurse, Operating Room at HCA (Centennial)Circulating Nurse, Operating Room at HCA (Centennial)