Cassandra Stowe
Minneapolis
Summary
Dynamic and seasoned professional with extensive experience in the hospitality industry, offering a proven track record of excellence in customer service, team leadership, and operational management. Demonstrates exceptional ability to oversee high-performing teams, optimize operational efficiency, and enhance customer satisfaction. Skilled in a wide range of roles, from food preparation to financial management, with a strong commitment to maintaining quality and safety standards. Adaptable and efficient, with excellent communication and problem-solving skills, eager to bring expertise to a challenging new role where contributing to the success and growth of a dynamic organization is a priority.
Overview
7
7
years of professional experience
Work History
Waitress
Nico's Taco Bar on Como
05.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Restaurant Manager
Northern Tap House
11.2023 - 05.2024
- Led a dynamic team of 40, creating a positive and efficient work environment
- Addressed customer complaints swiftly, boosting customer satisfaction and loyalty
- Demonstrated flexibility in supporting kitchen, expo, host, server, and bartender roles
- Conducted daily financial reconciliations, ensuring accuracy and accountability in transactions.
Lead Waitress/Bartender
Juanita's Mexican Restaurant
05.2021 - 11.2023
- Directed server team, providing training and mentorship for service standard elevation
- Enhanced customer satisfaction through exceptional service delivery and quick issue resolution
- Ensured a memorable dining experience by adopting innovative customer service strategies
- Streamlined service workflows, reducing wait times and enhancing guest experience.
Waitress
The Informalist
01.2022 - 10.2022
- Masterfully tailored meals to guests' dietary needs
- Exhibited extensive knowledge of menu offerings
- Successfully increased customer retention through personalized meal suggestions
- Analyzed customer feedback to optimize menu offerings and service protocols.
Waitress
Buffalo Wild Wings
04.2019 - 05.2021
- Delivered superior customer service, ensuring maximum guest satisfaction
- Efficiently managed order taking, food and beverage service, and table clearing
- Demonstrated strong multitasking skills by managing multiple tables simultaneously
- Trained new staff in menu knowledge and customer service protocols.
Sandwich Artist
Subway
08.2017 - 04.2019
- Managed finances to ensure profitability
- Trained new staff, enhancing service quality
- Maintained high compliance with food safety standards, ensuring quality
- Implemented innovative service techniques to enhance customer satisfaction.
Education
Associate's in Liberal Arts -
Chippewa Valley Technical College
12.2023
Skills
- Customer Satisfaction
- Problem-Solving
- Team Leadership
- Conflict Resolution
- Communication
- Time Management
Timeline
Waitress
Nico's Taco Bar on Como
05.2024 - Current
Restaurant Manager
Northern Tap House
11.2023 - 05.2024
Waitress
The Informalist
01.2022 - 10.2022
Lead Waitress/Bartender
Juanita's Mexican Restaurant
05.2021 - 11.2023
Waitress
Buffalo Wild Wings
04.2019 - 05.2021
Sandwich Artist
Subway
08.2017 - 04.2019
Associate's in Liberal Arts -
Chippewa Valley Technical College
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