Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
On Premise Activation Manager
Constellation Brands
10.2022 - Current
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Leveraged data and analytics to make informed decisions and drive business improvements.
Senior On Premise Account Manager
Back Bar USA
06.2016 - 10.2022
Managed/created multiple national account beer, wine, and spirit beverage programs for MGMRI, Golden Nugget (Nationwide), IHG, Kimpton.
Managed/created multiple local account beer, wine, and spirit beverage programs for Treasure Island, Sahara Las Vegas, Grand Sierra Resort, & Circus Circus.
Increased profit margins by effectively controlling budget
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Developed compelling presentation decks to gain approval for ideas and communicate results.
Talent Manager
SW Promotions
02.2014 - 06.2016
Completed talent acquisition and management for 500+ internal and external placements.
Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
Maintained relationships with high-profile clients in entertainment industry through consistent communication.
Fostered relationships with industry professionals for future connections.
Assisted clients with developing personal brand and public image.