Summary
Overview
Work History
Education
Skills
Accomplished seamstress for 20+ years
Timeline
Generic

Cassandra Sturkie-Johns

Lewis Center,OH

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Overview

40
40
years of professional experience

Work History

Customer Service Cashier

Bowlero
10.2022 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.

Retail Sales Associate

Kohl's
01.2017 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.

Clerk

Ohio Bureau Of Motor Vehicles
01.2016 - 01.2017
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Cashier

Dollar Tree Stores
01.2012 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.

Office Assistant Manager, Clerical

Social Security Disability Service Center
01.1984 - 01.2014
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated records and files to maintain document compliance.
  • Optimized office schedule to balance team workloads, group productivity and financial targets.
  • Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
  • Conducted research to assist with routine tasks and special projects.

Education

High School Diploma -

Mifflin High School
Columbus, OH
06.1983

Skills

  • Product Recommendations
  • Operating Telephones
  • Customer Buying Habits
  • Educational Feedback
  • Adaptable and Flexible
  • Work Task Prioritization
  • Customer Satisfaction
  • Telephone Reception
  • Customer Service and Assistance
  • Telephone Management
  • Customer Relationship Management

Accomplished seamstress for 20+ years

Have made various items for over 20 years. I create masks, bags, shoe covers, pillows and blankets of various styles and sizes.

Timeline

Customer Service Cashier

Bowlero
10.2022 - Current

Retail Sales Associate

Kohl's
01.2017 - Current

Clerk

Ohio Bureau Of Motor Vehicles
01.2016 - 01.2017

Cashier

Dollar Tree Stores
01.2012 - 01.2017

Office Assistant Manager, Clerical

Social Security Disability Service Center
01.1984 - 01.2014

High School Diploma -

Mifflin High School

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Cassandra Sturkie-Johns