Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Swanson

Fargo,ND

Summary

Detail-oriented Manager offers more than five year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Experienced and proactive with experience in progressive warehouse settings serving the food service industry needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Committed to consistently fostering superior industry standards and compliance with tact and diplomacy.

Overview

6
6
years of professional experience

Work History

Assistant Manager

CrafttCade
Bismarck, ND
12.2021 - 10.2023
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Maintained up-to-date knowledge of company products and services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Served as a liaison between staff members and senior management personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Managed customer service inquiries and complaints in a timely manner.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Bartender/Server Assistant Manager

Powerhouse Bar and Grill
Mandan, ND
07.2020 - 11.2021
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Collected and organized daily till totals and tips.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Poured wine, beer and cocktails for patrons.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Greeted customers and provided excellent customer service.
  • Greeted frequent visitors by name and explained new promotions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.

General Manager

Pizza Hut
Bismarck, ND
02.2018 - 12.2019
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Tracked monthly sales to generate reports for business development planning.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

Did Not Graduate - Clinical Psychology

Minot State University
Minot, ND
01-2012

Certification - Medical Administration

Quinton Burdick Job Corp
Minot, ND
10-2011

High School Diploma -

Souris River Alt High School
Minot, ND
10-2011

Skills

  • Operations Management
  • Project Management
  • Customer Relations
  • Microsoft Office Expertise
  • Google Drive
  • Team Motivation
  • Policy Enforcement
  • Orientation and Training
  • Compliance Understanding
  • Strategic Planning
  • Staff Management

Timeline

Assistant Manager

CrafttCade
12.2021 - 10.2023

Bartender/Server Assistant Manager

Powerhouse Bar and Grill
07.2020 - 11.2021

General Manager

Pizza Hut
02.2018 - 12.2019

Did Not Graduate - Clinical Psychology

Minot State University

Certification - Medical Administration

Quinton Burdick Job Corp

High School Diploma -

Souris River Alt High School

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Cassandra Swanson