Cassandra Swift
Plain City,UT
Summary
Offering background in customer service, adept at handling client inquiries and resolving issues efficiently. Eager to learn, passionate about building customer relationships and contributing to team success.
Overview
25
25
years of professional experience
Work History
Utility Billing Clerk
City of Washington Terrace
05.2021 - Current
- Processed utility billing transactions with high accuracy and attention to detail.
- Resolved customer inquiries regarding billing discrepancies and account information efficiently.
- Trained new staff on utility billing procedures, ensuring adherence to best practices.
- Contributed to the development of new policies and procedures to enhance overall utility billing operations.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Generated detailed monthly reports highlighting key performance indicators, assisting management in identifying areas for improvement.
- Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
- Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Responded to customer concerns and questions on daily basis.
Office Manager
K9 Fluent Dog Training
01.2021 - 04.2021
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed training schedule to optimize team productivity for 6 trainers.
- Streamlined invoicing processes by implementing a new billing system, reducing errors and improving overall efficiency.
- Maintained up-to-date client records to facilitate accurate invoicing and payment tracking.
Customer Service Leader
Battery Specialists
07.2000 - 12.2020
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Took cash and credit card payments via phone and in person.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Built long-term relationships with customers based on trust and loyalty.
- Verified package information against shipping documents for accuracy, ensuring correct deliveries.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Organized and detail-oriented with a strong work ethic.
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Critical thinking
- Calm under pressure
- Computer skills
- Problem resolution
- Dependable and responsible
- Attention to detail
Timeline
Utility Billing Clerk
City of Washington Terrace
05.2021 - Current
Office Manager
K9 Fluent Dog Training
01.2021 - 04.2021
Customer Service Leader
Battery Specialists
07.2000 - 12.2020
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