Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Cassandra Sykes

5454 Nicholson Lane, Rockville,MD

Summary

Compassionate Certified Nursing Assistant with extensive experience in healthcare and retail, excelling in front-line and administrative roles. Demonstrates proven track record of enhancing customer satisfaction through exceptional problem-solving abilities and effective communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Adventist Health System
Rockville, Maryland
03.2025 - Current
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Transported residents within the facility as needed.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Reported changes in patient conditions to registered nurse or physician.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.

Medical Office Assistant

Johns Hopkins Community Physicians
Bethesda, MD
02.2024 - 05.2024
  • Provided support and guidance to colleagues to maintain collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Approached patients and engaged in conversation through the use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
  • Verified insurance coverage for each patient visit.
  • Transmitted medical records and other correspondence by mail, email, or fax.
  • Maintained clean work environment by adhering to infection control protocols.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.

Specialist

Apple
Bethesda, MD
07.2021 - 05.2023
  • Demonstrated how to use full range of features available on Apple products.
  • Assisted customers with setup and installation of Apple products.
  • I worked closely with my team to maintain seamless store operations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Processed payments using cash registers or point-of-sale systems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.

Crew Member

Trader Joe's
Gaithersburg, MD
08.2018 - 11.2021
  • Stocked shelves with merchandise, and rotated products to ensure freshness.
  • Used cash register to accept cash or charge cards for processing customer selections and purchases.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
  • Unloaded delivery trucks, and organized stock room to optimize space and efficiency.
  • Participated in staff meetings to discuss sales targets, new products, and customer service strategies.
  • Assisted in setting up promotional displays and end caps to highlight featured products.
  • Verified that all incoming shipments were accurate according to purchase orders.

Education

Some College (No Degree) - Sports Management

Montgomery College
Rockville, MD

Skills

  • HIPAA compliance
  • Effective communication
  • Time management
  • Compassionate care
  • Colostomy care
  • Responding to emergencies
  • Patient care
  • Medical records management
  • Vital sign recording

Certification

  • BLS (Basic Life Support) for Healthcare Providers – includes CPR & AED, American Heart Association, Expires March 2026

References

References available upon request.

Timeline

Certified Nursing Assistant

Adventist Health System
03.2025 - Current

Medical Office Assistant

Johns Hopkins Community Physicians
02.2024 - 05.2024

Specialist

Apple
07.2021 - 05.2023

Crew Member

Trader Joe's
08.2018 - 11.2021

Some College (No Degree) - Sports Management

Montgomery College

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Cassandra Sykes