Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra TAYLOR

Saint Albans,WV

Summary

Highly motivated and focused professional with over 10 years of experience serving customers, consistently going the extra mile. Demonstrates strong multitasking abilities, efficiently resolving issues and delivering excellent service. Valued for outstanding communication, problem-solving, and interpersonal skills. Proven track record of maintaining high levels of customer satisfaction and achieving organizational goals in any situation.

Overview

18
18
years of professional experience

Work History

Customer Service Agent

Innosourceinc
11.2022 - Current
  • Respond to incoming calls, emails, or online inquiries from customers regarding their accounts, billing, service interruptions, and general inquiries.
  • Assist customers with understanding their bills, explaining charges, and resolving discrepancies.
  • Process billing adjustments or payments, including investigating discrepancies such as overcharges, missed payments, or incorrect billing cycles.
  • Inform customers about energy-saving tips, new services, payment options, and company policies.
  • Resolve customer concerns in a timely and efficient manner, escalating more complex issues to higher-level departments as needed.

Assistant General Manager

Taco Bell
04.2017 - 09.2020
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Lead Server

Travel Centers
03.2007 - 03.2017
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, among coworkers.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Lead in training new servers, demonstrating proper service techniques, menu knowledge, and customer service skills. Offering continuous coaching and feedback to the team.
  • Managed cash and credit transactions, verify checks, and ensure that the restaurant closes properly at the end of the shift, including balancing cash registers and ensuring staff members complete their duties.
  • Resolve any issues related to guest experience, staffing challenges, or operational issues in a professional and efficient manner.

Education

GED -

South Charleston
South Charleston, WV
03-2009

Skills

  • Active Learning
  • Schedule Coordination
  • Organizational Efficiency
  • Team Relationships
  • Data entry
  • Customer service
  • Problem resolution
  • Outstanding communication skills

Timeline

Customer Service Agent

Innosourceinc
11.2022 - Current

Assistant General Manager

Taco Bell
04.2017 - 09.2020

Lead Server

Travel Centers
03.2007 - 03.2017

GED -

South Charleston

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Cassandra TAYLOR