Cassandra Taylor
Iowa City,IA
Summary
Dynamic Service Coordinator with a proven track record at Reach For Your Potential, excelling in client advocacy and individualized service plans. Skilled in accurate recordkeeping and fostering teamwork, I have successfully enhanced client satisfaction through tailored solutions and effective communication, ensuring compliance with regulations while promoting a positive environment for all stakeholders.
Overview
14
14
years of professional experience
Work History
Service Coordinator
Reach For Your Potential
02.2024 - Current
- Served as a primary point of contact for clients and interdisciplinary teams, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients, staff and team members.
- Established strong relationships with clients through regular meetings/interactions, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed client needs and developed solutions to meet needs.
- Coordinated and monitored service activities to confirm goals have met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on client progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Collaborated with interdisciplinary teams to optimize service operations and improve client experiences.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline household operations.
- Facilitated team/house meetings to discuss performance metrics, leading to unified approach towards providing services and meeting client goals.
Day Habilitation Associate
Goodwill Of The Heartland
05.2014 - 12.2023
- Work with clients with physical or intellectual barriers to achieve aid in achieving their full potential
- Hold ongoing communication with interdisciplinary teams on client progress
- Successfully teach program/community expectations and follow through with enforcing expectations
- Complete Individual Service Plans as the team has agreed upon and working with case managers and teams to be an advocate for the individual
- Secure funding information for each client on my caseload
- Audit Medicaid service delivery records and client personal binders
- Uphold HIPPA standards for all clients/members
Care Coordinator
Abbe Center for Community Mental Health
09.2020 - 05.2021
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed client caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from clients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Built strong relationships with clients to deliver emotional support and companionship.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Facilitated multi-disciplinary team meetings to ensure comprehensive care plans, enhancing patient outcomes.
Day Habilitation Counselor
Systems Unlimited
09.2013 - 05.2014
- Monitored progress and adjusted treatment plans accordingly, ensuring continued growth and development.
- Promoted a positive environment by establishing strong rapport with clients and their families.
- Fostered relationships with community employers, resource providers and other organizations to increase employment opportunities and meaningful activities for clients.
- Maintained detailed documentation of client progress, facilitating effective communication with team members and external agencies.
- Advocated for client rights within various settings, promoting increased access to resources and opportunities for success.
- Provided crisis intervention services when needed, effectively deescalating situations and maintaining safety for all involved parties.
- Assessed individual needs and implemented customized interventions for optimal results.
- Assisted in the development of behavior management plans to reduce maladaptive behaviors and increase adaptive skills.
Supported Community Living Supervisor
Systems Unlimited
06.2011 - 05.2014
- Collaborated closely with mental health professionals in providing comprehensive support services tailored specifically to each individual''s unique needs.
- Maintained adequate staffing ratios by preparing monthly staff schedule based on approved group home staffing patterns and managed overtime within limits.
- Coordinated transportation for community outings, medical appointments, and other necessary trips for residents.
- Managed daily operations of the residential facility, maintaining compliance with state regulations and accreditation standards.
- Delivered at-home direct support to clients with developmental disabilities.
- Trained new staff members on program policies, procedures, and best practices in disability support services.
- Implemented behavioral intervention strategies, fostering a positive environment for clients and staff alike.
- Monitored budgets closely to ensure efficient use of program funds while meeting the needs of the clients served effectively.
- Evaluated staff performance regularly, providing constructive feedback and guidance for professional development opportunities.
Education
Bachelor of Arts - Studio Arts/Psychology
University of Iowa
Iowa City, IA05-2011
Associate of Arts - Liberal Arts And Sciences
Southeastern Community College
West Burlington, IA12-2006
Skills
- Accurate recordkeeping
- Client advocacy
- Goal setting
- Team leadership
- Individualized service plans
- Service monitoring and evaluation
- Proficiency in office programs
- Resource utilization
- Meeting facilitation
- Program follow-up and assessment
- Ongoing client support
- Multitasking Abilities
Timeline
Service Coordinator
Reach For Your Potential
02.2024 - Current
Care Coordinator
Abbe Center for Community Mental Health
09.2020 - 05.2021
Day Habilitation Associate
Goodwill Of The Heartland
05.2014 - 12.2023
Day Habilitation Counselor
Systems Unlimited
09.2013 - 05.2014
Supported Community Living Supervisor
Systems Unlimited
06.2011 - 05.2014
Bachelor of Arts - Studio Arts/Psychology
University of Iowa
Associate of Arts - Liberal Arts And Sciences
Southeastern Community College