Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Terry

Summary

Dedicated and results-driven Program Manager with over 20 years of proven expertise in leading and executing complex programs. Recognized for strategic vision, aligning cross-functional teams, driving stakeholder engagement, and ensuring the successful implementation of large-scale programs. A trusted and seasoned leader recognized for fostering positive change and instilling confidence within the executive leadership teams and staff.



Overview

17
17
years of professional experience
1
1
Certification

Work History

Principal Program Manager

Dedicated Tech Services
03.2019 - Current
  • Successfully led the successful rollout and execution of the $22 billion Medicaid Managed Care Procurement and the Next Generation of Ohio Medicaid Managed Care, supporting Governor DeWine's initiatives
  • My role extends beyond traditional program management, requiring a combination of executive leadership and adept project execution
  • As Program Manager and trusted advisor to the Ohio Department of Medicaid, I was responsible for overseeing the development and implementation of listening sessions across the state
  • These sessions were held in 15 cities, with 149 individuals and 42 partner organizations participating in 19 sessions
  • In partnership with ODM leadership, Organizational Change Management (OCM), and the project team, I oversaw the process for developing the Request for Information (RFI) and the Request for Application (RFA), as well as the roadmap for the phased approach for the Next Generation of Ohio Medicaid
  • I managed and oversaw tasks required to meet business objectives by ensuring that IT solutions met business objectives and achieved expected benefits
  • I established, managed, and coordinated priorities for the complete lifecycle of projects, including implementation of business solutions designed to meet requirements for Next Generation Managed Care program which is comprised of 5 key programs
  • I oversaw the management and coordination of project managers, program/project plans, identified needs, tasks, and milestones based on scope, resources, and budget
  • I managed and executed project roadmap with diverse teams, concurrent assignments for adoption of the solution across all stakeholders
  • I facilitated and led executive-level program status meetings as well as provided executive-level reporting
  • Continue to oversee the Next Generation of Ohio Medicaid Program's multi-phase implementations.

Principal Program Manager

Dedicated Tech Services
09.2016 - 03.2019
  • Oversight of a 25 Million dollar enterprise cloud project to transform an application responsible for collecting over 20 billion dollars in annual revenue
  • Successfully managed all aspects of the project across the State of Ohio's multi-agency organizations, Municipalities, and the State of Ohio Business Community
  • Acting as trusted advisor for the State of Ohio leadership teams to ensure alignment of business objectives and IT requirements to deliver expected return on investment
  • Implemented formal Organization Change Management team and process which created a more streamlined and consistent communication across all agencies and internal organizations
  • Liaison between IT, Business partners, internal and external stakeholders
  • Conducted and participated in strategic planning sessions with other executive co-leads to ensure the intended focus of the project is continuing to be driven
  • Conducted weekly combined strategy and project review sessions across all teams
  • Managed and executed against project roadmap with diverse teams, concurrent assignments for adoption of the solution across all stakeholders
  • Facilitated and led executive level program status meetings as well as provide executive level reporting
  • Accountable for quickly identifying and resolving issues that could impact project success
  • Led business process analysis/design, stakeholder needs assessments and cost/benefit analysis in an effort to align technology solutions with business strategies and direction; provided leadership to assigned project teams
  • Completed audit of PMO processes to validate compliance with industry PMO standards.

Senior Consultant, Program Solutions Lead

Nationwide Insurance Company
06.2010 - 07.2016
  • Commercial Lines Transformation – $350M multi-year initiative to establish Nationwide as a national commercial lines carrier where the focus is on improvements to products, process and technology services
  • Commercial Lines growth is a top priority in achieving Nationwide's 2020 vision
  • As Program Lead helped launch Commercial Lines Transformation, growing it from 35 resources to 580, standing up 22 Agile lines, and developing the program structure across 4 locations, both on and offshore within 16 months
  • Responsible for managing the consistency and integrity of Requirements across business and IT
  • Ensured uplift of processes and resources involving multiple onsite and off-shore teams spanning multiple LOBs, across all phases of Program execution
  • Implemented streamlined process and procedures which led to a 40% reduction in change control requests and 70% improvement in requirements accuracy
  • Partnered with Enterprise Leaders to define the Benefits Realization Methodology and successfully rolled out the Organizational Change Management to ensure adoption across the NI Growth Portfolio thereby enabling improved Portfolio investment options
  • Ensures program and project activities of scope, cost and schedule are met
  • Partners closely with project managers to address risks and issues as they arise
  • Created strong partnerships and partnered with shared services and vendor partners and domain leads to ensure appropriate staffing levels
  • Closely monitor the resource capacity model for any deviations and changes within the project
  • Developed training program and materials used during on-boarding as regular training sessions to ensure new hires can become effective on their projects in short order
  • Partners closely with all domain leads to ensure integrity of requirements throughout the life cycle and provide contingency and risk mitigation planning to address challenges in short order
  • NI Growth Portfolio (Web channel) – $120M Distributed Agile program to roll out products and features for Nationwide Insurance on “Nationwide.com”, to increase Sales and to enhance user experience across Desktops and Mobile to improve retention - to meet the 2020 goal of “Direct to Scale”
  • Partnered with Enterprise Leaders to define the Benefits Realization Methodology and successfully rolled out the change management to ensure adoption across the NI Growth Portfolio thereby enabling improved Portfolio investment options leading to alignment across business units
  • As part of the core program team developed the value stream for the Portfolio to align to the Enterprise strategic and technology roadmaps
  • Rolled out Program initiation methodology for the $120M NI Growth portfolio which ensured alignment across the Program execution framework
  • This enabled us to successfully manage and deliver all multi-million dollar projects within cost, scope and schedule with high quality
  • Led the integration of Sales, Service & NSS programs into one, introduced Portfolio Agile concepts to ensure realization of dependencies, process improvements for efficiencies and speed to market
  • Ensured uplift of processes and resources on a matrixed team of 12+ PMs, 300+ resources involving multiple onsite and off-shore teams spanning multiple LOBs, across all phases of Program execution
  • Realized savings of over $500K by rolling out “Smart pairing” that won a Continuous Improvement award and also implemented a framework for delivering the right business value
  • Partnered with Enterprise Leaders to define the Benefits Realization Methodology and successfully rolled out the change management to ensure adoption across the NI Growth Portfolio thereby enabling improved Portfolio investment options.

Consulting Manager / Engagement Manager

The IQ Business Group
08.2006 - 05.2010
  • Assigned to high profile and complex projects for the US arm of the $38M consulting organization
  • Developed and implemented PMO offices for assigned clients
  • Responsible for project budget creation and management, cost-estimating, cost control, budget contingency planning and project oversight
  • Performed all project management duties including developing and leading client steering committees while creating a 56 person Plan Office remittance support team and transitioning work from consultants to full-time employees and providing training on the new OMNI to Plan Office System conversion
  • Engagement Manager for managing client engagement services and solution implementations
  • Provided business consulting and knowledge expertise in strategic performance management, process assessment work and the application of technology to business
  • Successfully mentored, developed and implemented career plans for 32 business analysts and project managers, supported by a comprehensive training program
  • Reduced employee turnover by introducing 2-way communication to field employees.

Education

Bachelor Studies: Business Administration -

Skills

  • Portfolio, Program and Project Management
  • Strategic Thinking and Planning
  • Exceptional Leadership
  • Execution planning and implementation
  • Continuous Improvement
  • Team Building and Development
  • Exceptional Communication
  • Risk and Issue Management
  • Change Management
  • Budget Management
  • Stakeholder Management
  • Software Development Lifecycle

Certification

  • CSM – Certified Scrum Master
  • Advanced Project Management Certified – Stanford University
  • Prosci - Change Management Certified
  • Lean - Six Sigma Green Belt
  • ITIL - V3 Foundation Certification

Timeline

Principal Program Manager

Dedicated Tech Services
03.2019 - Current

Principal Program Manager

Dedicated Tech Services
09.2016 - 03.2019

Senior Consultant, Program Solutions Lead

Nationwide Insurance Company
06.2010 - 07.2016

Consulting Manager / Engagement Manager

The IQ Business Group
08.2006 - 05.2010

Bachelor Studies: Business Administration -

Similar Profiles

CREATE PROFILE
Cassandra Terry