Cassandra Thomas
Windsor Mill,MD
Summary
Experienced Advanced Retirement Benefits Specialist with a background as a lead in customer service management. Analyzes and evaluates job duties and requirements using a deep understanding of benefits laws and regulations. Demonstrates strong organizational skills and attention to detail for accurate and precise execution of tasks. Committed to delivering comprehensive retirement benefits solutions that align with organizational goals and employee needs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Advanced Benefits Specialist
Maryland State Retirement Agency
05.2006 - Current
- High performing Advanced Retirement Benefits Specialist with extensive knowledge in various business practices and standards with State of Maryland policies.
- Perform Webinars and Seminars on a daily basis in person and virtually on a scale averaging 95% based on knowledge and communication skills.
- I specialize in interpreting retirement law and policies presented by participating members, employers and staff to determine eligibility of retirement benefits.
- My daily activities include planning, organizing and execution of training modules to assist new employees.
- Provide ongoing support to team members through mentoring, coaching, and skill development sessions.
- Streamlined team efficiency by implementing new procedures for handling customer requests.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
Administrator Specialist II
Care First Of Maryland, Inc
09.2000 - 05.2006
- Reviewed 50 plus medical and dental claims on a daily basis based on medical documentation.
- Research account information to determine accuracy of processed claims and resolved customer concerns efficiently to promote satisfaction and loyalty.
- Responded to numerous telephone inquiries regarding health care products, enrollment issues and individual plans in a professional manner.
- Maximized performance by monitoring daily activities and mentoring team members.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Education
Bachelor of Arts - Telecommunications Management
Morgan State University
Baltimore, MD05.1992
Skills
- Microsoft Office Suite
- Eligibility Determinations
- Benefits Interpretation
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Attention to detail
- Subject matter expertise
- Public address presentation
- Large group presentations
- Problem-solving
Certification
- Notary
- Certified Retirement Coordinator
Timeline
Advanced Benefits Specialist
Maryland State Retirement Agency
05.2006 - Current
Administrator Specialist II
Care First Of Maryland, Inc
09.2000 - 05.2006
- Notary
- Certified Retirement Coordinator
Bachelor of Arts - Telecommunications Management
Morgan State University
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