CASSANDRA THOMPSON
Grants Pass,OR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in office organizational best practices and procedures.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Relations Manager
ListMasters Handyman Services
04.2022 - 02.2024
- Answered all incoming calls, emails and Yelp initiated requests for services
- Maintained excellent working relationships with customers by efficiently responding to inquiries and scheduling maintenance calls based on client's needs
- Liaised between clients and handymen and maintained effective lines of communication ensuring all repairs were handled efficiently and effectively
- Handled scheduling using House Call Pro scheduling software
- Assisted with A/P and A/R using QuickBooks online
- Reduced errors in documentation by meticulously proofreading and editing written materials
Retail District Manager
ACOSTA
03.2010 - 02.2022
- Oversaw a team of field retail merchandisers ranging in size from 15-55 reps in territories spanning multiple states and time zones
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
- Increased profit margins by effectively controlling budget and overhead, making well informed decisions regarding project and team management
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
General Manager
G STREET BAR & GRILL
07.2003 - 03.2010
- Managed all facets of this popular sushi bar and grill
- Duties consisted of: Quality Assurance, Customer Satisfaction,, Reqruiting/Training & Scheduling Employees, Conflict Resolution, Accounting and Reconciliations of bar/restaurant and lottery receipts, Business Development (including procuring entertainment, running promotions etc)
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability including researching, recommending and implementing, new POS system for more efficient inventory tracking, faster and more reliable order turn around resulting in higher net profit and overall customer and employee satisfaction
Education
BACHELORS - Biology
Sonoma State University
05.2000
Skills
- Customer service
- Records Management Systems
- Superb Communication skills
- Multitasking and Time Management
- Training / Scheduling
- Telephone reception
- Billing and coding
- Meeting Arrangements
- Scheduling and Logistics
- Microsoft Office, POS Systems, Excel, QuickBooks and Powerpoint
Certification
OLCC Service Permit
Timeline
Customer Relations Manager
ListMasters Handyman Services
04.2022 - 02.2024
Retail District Manager
ACOSTA
03.2010 - 02.2022
General Manager
G STREET BAR & GRILL
07.2003 - 03.2010
BACHELORS - Biology
Sonoma State University
Similar Profiles
CASSANDRA THOMPSONCASSANDRA THOMPSON
Customer Service Manager at ListMasters Handyman ServicesCustomer Service Manager at ListMasters Handyman Services
Crystal GlazeCrystal Glaze
Tradesman/Services Craftsman at Handyman Services, Ace Handyman ServicesTradesman/Services Craftsman at Handyman Services, Ace Handyman Services
Robert QuesenberryRobert Quesenberry
Handyman Part Time at Robs Handyman Services and Car Key Lock Out & Battery Jump Start ServicesHandyman Part Time at Robs Handyman Services and Car Key Lock Out & Battery Jump Start Services
An Mei GoeiAn Mei Goei
Intern/Medical Scribe at Southern Oregon OrthopedicsIntern/Medical Scribe at Southern Oregon Orthopedics
Brittany ReynoldsBrittany Reynolds
Receptionist at Bella Rogue WellnessReceptionist at Bella Rogue Wellness