CASSANDRA THOMPSON
Grants Pass,OR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in office organizational best practices and procedures. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Manager
ListMasters Handyman Services
04.2022 - 02.2024
- Answered all incoming calls, emails and Yelp initiated requests for services
- Maintained excellent working relationships with customers by efficiently responding to inquiries and scheduling maintenance calls based on client's needs
- Liaised between clients and handymen and maintained effective lines of communication ensuring all repairs were handled efficiently and effectively
- Handled scheduling using House Call Pro scheduling software
- Assisted with A/P and A/R using QuickBooks online
- Reduced errors in documentation by meticulously proofreading and editing written materials
Retail District Manager
ACOSTA
03.2010 - 02.2022
- Oversaw team of field retail merchandisers ranging in size from 15-55 reps in territories spanning multiple states and time zones
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
- Increased profit margins by effectively controlling budget and overhead, making well informed decisions regarding project and team management
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Implemented visual merchandising standards, creating visually appealing shopping environment for customers.
- Completed daily paperwork and computer entry of sales data as established by management.
General Manager
G STREET BAR & GRILL
07.2003 - 03.2010
- Managed all facets of this popular sushi bar and grill
- Duties consisted of: Quality Assurance, Customer Satisfaction, Recruiting/Training & Scheduling Employees, Conflict Resolution, Accounting and Reconciliation of daily bar/restaurant and lottery receipts, Business Development (including procuring entertainment, running promotions, etc.)
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability including researching, recommending and implementing, new POS system for more efficient inventory tracking, faster and more reliable order turn around resulting in higher net profit and overall customer and employee satisfaction
Education
BACHELORS - Biology
Sonoma State University
Skills
- Customer service
- Records Management Systems
- Superb Communication skills
- Multitasking and Time Management
- Training / Scheduling
- Telephone reception
- Billing and coding
- Meeting Arrangements
- Scheduling and Logistics
- Microsoft Office, POS Systems, Excel, QuickBooks and Powerpoint
- Workforce Management
Certification
OLCC Service Permit
Timeline
Customer Service Manager
ListMasters Handyman Services
04.2022 - 02.2024
Retail District Manager
ACOSTA
03.2010 - 02.2022
General Manager
G STREET BAR & GRILL
07.2003 - 03.2010
BACHELORS - Biology
Sonoma State University
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