CASSANDRA THOMPSON

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• Verified insurance coverage for appointments and collected co-payments as required.
• Answered incoming calls and responded to inquiries from patients and other medical offices.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs, and documenting chief complaints.
• Scheduled patient appointments, verifying the accuracy of appointment times with providers.
• Greeted and checked in patients, updating patient information in the computer system.
• Assisted with filing medical records and documents and maintaining accurate electronic files.
• Performed data entry tasks related to billing and collections procedures.

• Provide information to consumers about the Marketplace, Affordable Health Care plans, Medicaid, and the Children's Health Insurance Program.
• Developed relationships with clients to ensure their needs were met promptly.
• Assist consumers with submitting additional information to complete eligibility requirements.
• Implement and organize outreach and enrollment initiatives.
• They provided education and outreach to community members regarding health insurance options, eligibility requirements, and enrollment.
• Maintain a secure and confidential environment.
• Provide patient support services and resolve patient issues.
• Work closely with providers, managers, and support staff schedules to maintain a productive workflow.
• Developed relationships with clients to ensure their needs were met promptly.

• Managed the Patient Assistance Program, helping patients without resources obtain medications from participating drug companies.
• Greeted customers and answered inquiries professionally.
• I assisted customers with purchases, returns, and exchanges of merchandise.
• Provided excellent customer service by addressing customer needs in a timely fashion.
• Processed payments via cash, check, or credit card transactions.
• Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
• Resolved customer complaints promptly and efficiently.