Cassandra Thompson
Conyers,GA
Summary
Seasoned Salesforce Administrator with 3 years of experience in managing and customizing Salesforce platforms to enhance business operations. Skilled in developing workflows, process builders, and creating reports to drive actionable insights; adept in user training and support. Seeking to leverage expertise in Salesforce administration, data migration, and system integration to contribute to a dynamic team as a Salesforce Administrator.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
PNC Bank
04.2022 - Current
- Administers Salesforce platform configurations, ensuring proper user access and security through meticulous setup of profiles, roles, and permissions
- Tailors Salesforce functionality by customizing objects, fields, page layouts, and validation rules to align with organizational needs
- Designs and maintains automation for business processes using workflows, process builders, and Salesforce Flows, enhancing operational efficiency
- Develops and refines reports and dashboards, delivering critical data insights to support decision-making for management and sales teams
Salesforce Analyst
BroadPath
07.2021 - 04.2022
- Translated stakeholder requirements into functional Salesforce applications, utilizing Apex, Visualforce, and Lightning components for design and implementation
- Conducted data analysis and migration, ensuring data integrity with regular audits and validation rule enforcement within the Salesforce environment
- Contributed to the enhancement of the sales quoting process through the successful deployment of Salesforce CPQ, leading to improvements in sales efficiency
Salesforce Support Specialist
Concentrix Corporation
02.2021 - 07.2021
- Resolved user inquiries and addressed technical issues to maintain optimal functionality of Salesforce systems
- Assisted in the configuration and customization of Salesforce components, enhancing departmental efficiency and workflow automation
- Maintained system security and managed access controls, ensuring alignment with organizational compliance standards
Salesforce Consultant
Amazon.com
10.2020 - 01.2021
- Collaborated with multidisciplinary teams to design and implement tailored Salesforce solutions that supported business objectives
- Conducted needs analysis and advised on Salesforce best practices, contributing to process optimization and strategic improvements
- Managed Salesforce project lifecycles, including data migration and integration, to ensure smooth transitions and continuity of operations
Education
Associate of Applied Science - Criminal Justice
Albany Technical College
12.2017
Skills
- Salesforce CRM
- Salesforce Lightning
- Salesforce Classic
- Salesforce CPQ
- Salesforce Service Cloud
- Sales Cloud
- Marketing Cloud
- Apex
- Visual Force
- Lightning Web Components
- Soql
- Sosl
- Data Loader
- Workbench
- Salesforce DX
- Salesforce Flow
- Process Builder
- Data Management
- Workflow Automation
- Report & Dashboard Creation
- User Training
- Process Optimization
- Salesforce customization
- User administration
- Workflow management
- Process automation
- Lightning experience
- Salesforce analytics
- Data management
- Salesforce configuration
- Report building
- Security management
- Chatter administration
- Service cloud management
- Sales cloud management
- Data migration
- Financial services cloud
- Organizational skills
- Dashboard creation
- Excellent communication
- Analytical thinking
- Time management
- Interpersonal communication
- Team building
- Data audits
- Continuous process improvement
- Information protection
- Database administration
- Information modeling
- SAP powerbuilder
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Project management
- Technical documentation
- Data security
Certification
- Salesforce Certified Administrator
- Cybersecurity Certification
Timeline
Salesforce Administrator
PNC Bank
04.2022 - Current
Salesforce Analyst
BroadPath
07.2021 - 04.2022
Salesforce Support Specialist
Concentrix Corporation
02.2021 - 07.2021
Salesforce Consultant
Amazon.com
10.2020 - 01.2021
Associate of Applied Science - Criminal Justice
Albany Technical College
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