Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Thompson

Verndale,MN

Summary

Dynamic professional with a proven track record at North Central Mosquito Squad, excelling in customer service and relationship building. Recognized for enhancing operational productivity through effective team workflows and process improvements. Skilled in OSHA compliance and maintaining safety standards, ensuring a clean and organized environment that boosts customer satisfaction. Excellent in de-escalation of unhappy customers or problems that may appear.

Overview

8
8
years of professional experience

Work History

Technician

North Central Mosquito Squad
08.2021 - 09.2025
  • Maintained cleanliness and organization of work areas to promote safety standards.
  • Participated in training sessions to enhance technical skills and knowledge of systems.
  • Increased customer satisfaction with prompt and knowledgeable information.
  • Attention to detail when spraying property.
  • provide excellent customer support to ensure you cover problem area's and spray correct property size.

Assistant Manager

Four Legged Lodge
06.2018 - 07.2019
  • Developed efficient team workflows to improve operational productivity.
  • Implemented process improvements for enhanced accuracy in daily tasks.
  • Provided customer support.
  • Coordinated cross-functional teams to achieve project objectives.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Transport Driver

Let Love Live
06.2017 - 03.2018
  • Managed route planning and scheduling to ensure timely deliveries and customer satisfaction.
  • Coordinated with dispatchers to optimize delivery routes, reducing travel time and fuel consumption.
  • Maintained accurate logs of deliveries, mileage, and vehicle maintenance activities for reporting purposes.
  • Implemented safety measures that improved overall workplace safety standards for transport operations.
  • Maintained high customer satisfaction by working quickly and accurately.
  • Navigated challenging road conditions to deliver goods securely in various weather situations.
  • Maintained a clean driving record, adhering to all traffic laws and safety regulations.

Education

No Degree - General Studies

Mstate
Wadena, MN
05-2027

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Customer interaction
  • OSHA compliance
  • Document preparation
  • Problem-solving
  • Health and safety regulations
  • Project Support
  • Relationship building

Timeline

Technician

North Central Mosquito Squad
08.2021 - 09.2025

Assistant Manager

Four Legged Lodge
06.2018 - 07.2019

Transport Driver

Let Love Live
06.2017 - 03.2018

No Degree - General Studies

Mstate

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