Cassandra Tienter
Lott,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Also, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Member Service Representative
First Central Credit Union
08.2023 - Current
- Enhanced customer satisfaction by efficiently addressing, resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating commitment to their financial wellbeing.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Streamlined procedures for loan application processes improving efficiency in approving loans.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Maintained, managed customer files and databases.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Maintained dual control when accessing vault, money, safety deposit boxes.
Bank Teller
First Convenience Bank
05.2023 - 08.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with compromised debit cards and issued new credentials.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services.
Child Care Worker
Ferris Christian Academy
01.2023 - 05.2023
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Taught children educational games to reinforce learning of alphabets and numbers.
- Prepared and served nutritious and healthy meals and snacks.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Introduced children to educational games and activities to boost learning.
Child Care Worker
Little Hawks Learning Center
10.2021 - 01.2023
- Assisted in potty training and other daily hygiene activities to support child development.
- Liaised with parents and guardians to discuss child progress.
- Encouraged children to develop healthy social and emotional skills.
- Utilized positive reinforcement techniques to encourage good behavior.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Provided emotional support and guidance to children during difficult times.
- Worked with children to develop good cognitive, physical and language skills.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Cashier/Cook
In-N-Out Burger
08.2018 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 40 pounds at once.
Education
High School Diploma -
Red Oak High School
Red Oak, TX05.2020
Skills
- Customer Relationship Development
- Safe Deposit Box Oversight
- Account Updating
- Teller Transactions
- Ratings Understanding
- Mortgages and Loans
- Dispute Resolution
- Key holder experience
- Escalation Handling
- Call and Email Handling
- Identity Verification
- Balance Transfers
- Loan Processing
- Cashier's Checks
- Fraud Detection
- New Account Setup
- Dual Control
Timeline
Member Service Representative
First Central Credit Union
08.2023 - Current
Bank Teller
First Convenience Bank
05.2023 - 08.2023
Child Care Worker
Ferris Christian Academy
01.2023 - 05.2023
Child Care Worker
Little Hawks Learning Center
10.2021 - 01.2023
Cashier/Cook
In-N-Out Burger
08.2018 - 04.2021
High School Diploma -
Red Oak High School
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