Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Tompkins

Bristol,CT

Summary

Knowledgeable Learning & Development Specialist with solid foundation in designing and implementing effective learning programs. Adept at enhancing employee performance through targeted training initiatives and curriculum development. Demonstrated ability to utilize instructional design and adult learning principles to drive engagement and retention.

Overview

12
12
years of professional experience

Work History

Learning & Development Specialist

Triumvirate
04.2022 - Current
  • Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
  • Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
  • Increased employee retention rates by developing engaging onboarding and orientation processes.
  • Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
  • Managed the configuration, performance, and utilization of the Learning Management System (LMS), ensuring continuous operations and optimal user access.
  • Led the development of eLearning modules, creating content based on state and federal regulations, utilizing tools such as Articulate 360, Adobe Captivate, and Camtasia to design engaging, interactive training experiences.
  • Supported LMS users by troubleshooting technical issues, assisting with log-in/access, course registrations, and responding to inquiries via the LMS Inbox/ticketing system.
  • Collaborated with Subject Matter Experts (SMEs), instructional designers, and stakeholders to design, develop, and maintain effective eLearning content, ensuring accessibility and compliance in the LMS.
  • Created and maintained detailed user accounts, roles, permissions, and groups, while ensuring secure, efficient access to learning materials and training records.
  • Generated and analyzed reports on user assignments, engagement, and course completion, designing assessment tools to track the effectiveness and outcomes of eLearning programs.

Onsite Service Support Coordinator

Triumvirate Environmental
05.2021 - 04.2022
  • Managed comprehensive training programs, including scheduling facilitators, moderating bi-weekly sessions, updating content, tracking attendance, and publishing training videos to the Learning Management System.
  • Identified training gaps for environmental specialists through data analysis, interviews, and experience, creating a document library with job aids, SOPs, and training materials.
  • Oversaw vendor relations, procured onsite support supplies, and provided internal and external client support for EPA documents and site compliance software.
  • Developed and implemented a company-wide site visit program, conducted in-person visits to ensure regulatory compliance, company standards, and provided on-site training for new employees.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.

Senior Environmental Specialist

Triumvirate Environmental
04.2020 - 06.2021
  • Assisted in the setup and implementation of a COVID testing site at a college, coordinating logistics, resources, and ensuring a smooth operation from start to finish.
  • Co-managed the daily operations, overseeing employee tasks, maintaining specimen integrity to prevent contamination, and ensuring the safe shipment and disposal of contaminated COVID materials in compliance with health and safety standards.
  • Managed the testing of approximately 350-450 students daily at the COVID testing site, ensuring efficient operations, accurate specimen collection, and timely processing in compliance with health and safety protocols.
  • Ensured strict adherence to HIPAA regulations, safeguarding patient confidentiality and ensuring all testing and handling procedures were compliant with legal and ethical standards.

Environmental Specialist 3

Triumvirate Environmental
04.2019 - 04.2020
  • Conduct hands-on training sessions for new employees, providing step-by-step guidance on lab packing techniques to ensure safe handling and compliance with state and federal hazardous waste regulations (e.g., RCRA, DOT).
  • Educate employees on proper chemical waste segregation, labeling, and packaging procedures to meet regulatory requirements, emphasizing the importance of safety protocols and accurate documentation.
  • Monitor and assess employee performance during lab packing tasks, providing corrective feedback and continuous support to ensure adherence to industry standards and regulatory guidelines.

Environmental Specialist 2

Triumvirate Environmental
04.2018 - 04.2019
  • Collaborated with client leadership to create and update safety documentation, procedures, and chemical handling policies, fostering a culture of safety that exceeded both regulatory and client-specific safety expectations.
  • Streamlined onsite task processes by identifying inefficiencies, implementing best practices, and updating procedures to improve workflow, safety, and compliance, resulting in increased operational efficiency and reduced risk.
  • Led chemical lab pack teams, ensuring the safe and compliant removal of chemicals in accordance with client standards and federal regulations (e.g., RCRA, DOT), overseeing all aspects of the process from preparation to disposal to ensure adherence to safety and environmental protocols.

Environmental Specialist 1

Triumvirate Environmental
04.2017 - 04.2018
  • Developed and maintained environmental programs, ensuring regulatory compliance while promoting environmental stewardship through monitoring, training materials, and staff education.
  • Conducted hazardous waste management activities, including waste characterization, lab packing, and emergency spill response, in compliance with RCRA, DOT, and safety standards.
  • Performed chemical inventories, laboratory audits, and site assessments, training staff to resolve compliance discrepancies and implement corrective actions.
  • Identified cost-saving opportunities, improved waste reduction processes, and maintained detailed records of permitting activities and regulatory compliance.

Shift Leader

Travel Centers of American-Popeye's
05.2013 - 12.2016
  • Lead shifts by assigning duties, delegating tasks, and oversaw team members work to ensure high quality product and efficient service
  • Assisted with training new staff on the proper policies and procedures according to company standard

Education

Bachelor of Science - Biology

Central Connecticut State University
12.2016

Skills

  • Authoring tools: Articulate 360, Powtoons, Camtasia, Wellsaid, Vyond, Adobe Creative Cloud, Microsoft Office 365
  • Learning Management System: Saba (Cornerstone)
  • Coaching and development
  • Adult learning theory
  • Needs assessment
  • Curriculum development and design
  • Database management
  • Problem-solving
  • Time management
  • Training program development
  • Training material development
  • Compliance training
  • Attention to detail

Timeline

Learning & Development Specialist

Triumvirate
04.2022 - Current

Onsite Service Support Coordinator

Triumvirate Environmental
05.2021 - 04.2022

Senior Environmental Specialist

Triumvirate Environmental
04.2020 - 06.2021

Environmental Specialist 3

Triumvirate Environmental
04.2019 - 04.2020

Environmental Specialist 2

Triumvirate Environmental
04.2018 - 04.2019

Environmental Specialist 1

Triumvirate Environmental
04.2017 - 04.2018

Shift Leader

Travel Centers of American-Popeye's
05.2013 - 12.2016

Bachelor of Science - Biology

Central Connecticut State University

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Cassandra Tompkins