Cassandra Tompkins
Schenectady
Summary
Results-driven manager specializing in operational excellence and team performance. Successfully implemented workflow changes that boosted productivity and launched new services, resulting in significant sales growth. Committed to enhancing operational efficiency through strategic process automation and fostering high-performing teams.
Overview
12
12
years of professional experience
Work History
SITE LEADER
Boys and Girls Club
Schenectady
10.2024 - 07.2025
- Managed multiple projects on schedule, driving program participation and enhancing retention rates.
- Implemented workflow change that streamlined staff tasks and minimized overlap, enhancing overall productivity.
- Led daily site operations and staff scheduling to maintain consistent safety and program delivery.
- Coached team members through regular feedback sessions, fostering performance improvement and career growth.
MANAGER
Brown Bag
Rotterdam
11.2017 - 08.2024
- Launched mobile ordering service that expanded order channels and delivered measurable sales growth.
- Managed inventory and automated reorder triggers, minimizing stockouts and ensuring steady supply levels.
- Trained staff in food preparation and front-of-house tasks, enhancing team proficiency and service consistency.
- Enforced food safety and sanitation standards, ensuring regulatory compliance and maintaining product quality.
SENIOR CLIENT RELATIONS
Tully Kinckey PLLC
Albany
04.2018 - 03.2020
- Enhanced client retention by promptly resolving inquiries via calls and email.
- Standardized client intake data entry, reducing processing time and enhancing accuracy.
- Led onboarding and training for new hires to boost team productivity and knowledge transfer.
- Streamlined workflows in collaboration with finance and operations, minimizing handoff delays.
SCHEDULING COORDINATOR/PROVIDER RELATIONS/SCHEDULER
Industrial Medicine Associates
01.2014 - 03.2018
- Organized provider schedules to ensure continuous clinic coverage and minimize appointment gaps.
- Trained and mentored new staff to improve scheduling accuracy and boost team efficiency within months.
- Coordinated cross-training programs to enhance team flexibility and sustain provider availability during peak demand.
- Implemented call handling protocols to enhance patient communication and decrease missed appointments.
- Analyzed staffing patterns to identify gaps, leading to strategic adjustments that improved team performance and service delivery.
Education
Human Services
Hudson Valley Community College
Troy, NY08-2009
Skills
- Safety management
- Compliance enforcement
- Project management
- Workflow optimization
- Staff scheduling
- Client management
- Performance coaching
- Time management
Timeline
SITE LEADER
Boys and Girls Club
10.2024 - 07.2025
SENIOR CLIENT RELATIONS
Tully Kinckey PLLC
04.2018 - 03.2020
MANAGER
Brown Bag
11.2017 - 08.2024
SCHEDULING COORDINATOR/PROVIDER RELATIONS/SCHEDULER
Industrial Medicine Associates
01.2014 - 03.2018
Human Services
Hudson Valley Community College