Cassandra Torrante
Philadelphia,PA
Summary
Proven Medical Assistant with a track record of enhancing patient satisfaction and streamlining clinical operations at Tri-County Rheumatology. Skilled in EMR/EHR and renowned for exceptional customer service, significantly reduced no-shows and improved patient care coordination. Adaptable and compassionate, excel in fast-paced healthcare environments, ensuring efficient patient management and confidentiality. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 8 years.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Receptionist
Tri-County Rheumatology
09.2021 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Medical Assistant/Medical Receptionist
Dr. Savita Singh
05.2017 - 01.2021
- Worked as office manager providing exceptional patient care for hundreds of patients.
- Assisted with infusions and injections.
- Obtained referrals and pre approvals for needed procedures.
- Collected co-pays and balances owed to office.
- Performed tasks with good time and organization skills.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Assistant/Certified Phlebotomist
Dr. Valerie Bossard
05.2016 - 05.2017
- Performed Duties of Receptionist, Medical Assistant, and Phlebotomist.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ordered and prepared reagents and supplies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Medical Assistant - Medical Assistant Program
Star Career Academy - Philadelphia
Philadelphia, PA06.2015
High School Diploma -
Maritime Academy Charter High School
Philadelphia, PA06.2011
Skills
- Patient Care Coordination
- Medical office administration
- Payment Collection
- Reliable transportation
- EMR / EHR
- Adaptable
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant/Medical Receptionist
Tri-County Rheumatology
09.2021 - Current
Medical Assistant/Medical Receptionist
Dr. Savita Singh
05.2017 - 01.2021
Medical Assistant/Certified Phlebotomist
Dr. Valerie Bossard
05.2016 - 05.2017
Medical Assistant - Medical Assistant Program
Star Career Academy - Philadelphia
High School Diploma -
Maritime Academy Charter High School
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