Summary
Overview
Work History
Education
Skills
Timeline
Intern
Cassandra Tovar

Cassandra Tovar

Las Vegas,NV

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing, and sales. Strong communicator and team player, always eager to learn new processes to support overall organizational success. Demonstrated ability to provide exceptional customer service, ensuring satisfaction and loyalty. Proven track record of achieving sales targets and consistently exceeding expectations.

Overview

5
5
years of professional experience

Work History

Cashier

Dollar Tree Stores
10.2013 - 01.2016
  • Processed payments accurately.
  • Performed regular cleaning duties to optimize efficiency.
  • Assisted customers in locating specific products.
  • Collaborated with front-end staff to support customers.
  • Streamlined sales processes to minimize waiting periods.
  • Processed cash and credit card transactions.
  • Utilized active listening techniques to deliver superior patron service.
  • Maintained store aesthetics by organizing and restocking display areas.
  • Utilized POS system for exact calculation and tracking of purchases.
  • Answered customer questions and provided store information.
  • Discounted purchases by scanning and redeeming coupons.
  • Oversaw cleaning procedures of aisles and registers for orderly environment.
  • Processed refunds for worn, damaged and broken merchandise.
  • Handled transactions using cash register and POS system.

Restaurant Hostess

Perkos Cafe and Grill
03.2011 - 08.2013
  • Handled phone inquiries and attended to guests simultaneously.
  • Skilfully navigated stressful environments by effectively handling various responsibilities.
  • Addressed inquiries concerning service times, seating plans, and menu selections.
  • Managed organized waitlist during high traffic periods.
  • Maximized customer approval by quickly attending to guests.
  • Provided customers with accurate wait time information.
  • Delivered outstanding service by engaging in friendly interactions with customers.
  • Enhanced workplace environment by aiding colleagues in peak periods.
  • Coordinated with servers to streamline table service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Contributed to an inviting atmosphere by efficiently resetting tables.
  • Oversaw seating arrangements to ensure smooth dining flow.
  • Made seating decisions to ensure a comfortable atmosphere.
  • Directed detailed booking processes for sizeable events, crafting seating layouts according to guest requirements.
  • Gathered information from incoming customers to organize seating or add them to the waitlist.
  • Ensured discreet management of sensitive reservation details and guest preferences.
  • Ensured smooth guest reception and efficient drink service.
  • Evaluated server loads in the dining area to determine accurate wait times.
  • Remembered customer preferences to enhance their experiences.
  • Customized dining room layouts for diverse events, enhancing guest circulation.
  • Maintained compliance with food safety standards, ensuring public health.
  • Enhanced restaurant events by keeping guests informed of new happenings.
  • Optimized table turnover process by promptly identifying free seating for new diners.
  • Enhanced operational efficiency through timely menu organization and daily special board updates.
  • Encouraged repeat visits through high-quality service.
  • Contributed to efficient service delivery by assisting FOH and BOH staff.
  • Greeted arriving customers warmly, ensuring a welcoming atmosphere.
  • Verified tables and retrieved items for guests to assist servers.
  • Executed daily side tasks and managed opening and closing duties efficiently.
  • Maintained tidy and well-stocked front lobby during work hours for a welcoming environment.
  • Processed credit card, cash, and gift certificate payments.
  • Offered time estimates for waiting during high-traffic service hours.
  • Confirmed drink selections and passed details to bar staff.
  • Promoted special offerings and menu items to boost sales.
  • Handled bill splitting and payment processing efficiently.
  • Performed accurate management of cash drawer, ensuring thorough tracking of funds.

Front Desk Receptionist

Grace Davis High School
08.2010 - 05.2011
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Directed visitor security screening before allowing entry.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.

Education

Some College (No Degree) - Accounting And Business Management

Institute of Technology
San Dimas, CA

Some College (No Degree) - Accounting and Business Management

Heald College
Salida, CA

High School Diploma -

Grace M. Davis High School
Modesto, CA
05.2011

Skills

  • Customer Engagement
  • Cash Handling
  • POS Systems
  • Cash Register Operations
  • Call Management
  • Trustworthy Practices
  • Product Scanning
  • Credits and Refunds
  • Sanitization Practices
  • Customer Relations
  • Consistently Honest
  • Work Task Prioritization
  • ID Verification
  • Customer Assistance
  • Floor Maintenance
  • Cash Counting Machine Operations
  • Cash Management
  • Credit and Cash Transactions
  • Cash Register Operation

Timeline

Cashier

Dollar Tree Stores
10.2013 - 01.2016

Restaurant Hostess

Perkos Cafe and Grill
03.2011 - 08.2013

Front Desk Receptionist

Grace Davis High School
08.2010 - 05.2011

Some College (No Degree) - Accounting And Business Management

Institute of Technology

Some College (No Degree) - Accounting and Business Management

Heald College

High School Diploma -

Grace M. Davis High School

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Cassandra Tovar