Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cassandra Trevino

San Antonio

Summary

To seek a challenging job in a Company that will allow the use of my skills and abilities to achieve growth and development.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

EASTERN ACCOUNT SYSTEM INC.
07.2023 - 02.2024
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Assisted with payment plans and billing issues or concerns and transfer calls as required to supervisor.

Care Worker

MEDICAL TEAM CARE
09.2021 - 03.2022
  • Enhanced patient well-being by providing personalized care and support tailored to individual needs.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
  • Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
  • Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
  • Ensured timely administration of medication, following strict protocols to maintain patient safety.
  • Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Ran errands for patients, did shopping, and picked up other necessities.

Front Office Assistant

AQUA DENTAL
01.2019 - 03.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Assisted with event coordination, ensuring successful execution of internal and external events.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reviewed and updated customer information in database for accuracy.
  • Responded to inquiries from callers seeking information.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.

Front Office Assistant

ALL SMILES DENTAL GROUP
09.2017 - 11.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
  • Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.

Sales Associate

METRO PCS INC
01.2013 - 09.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Education

High School Diploma -

HEALY MURPHY CENTER
San Antonio, TX
05.2014

Skills

Fast learner, work well under pressure and efficient

Spanish speaking and proficient

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

EASTERN ACCOUNT SYSTEM INC.
07.2023 - 02.2024

Care Worker

MEDICAL TEAM CARE
09.2021 - 03.2022

Front Office Assistant

AQUA DENTAL
01.2019 - 03.2021

Front Office Assistant

ALL SMILES DENTAL GROUP
09.2017 - 11.2018

Sales Associate

METRO PCS INC
01.2013 - 09.2017

High School Diploma -

HEALY MURPHY CENTER

Similar Profiles

CREATE PROFILE
Cassandra Trevino