Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Trisler

Midland,TX

Summary

Highly-motivated with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Adept at working effectively unsupervised and devoted to giving every patient and customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Patient Experience Representative

Mulit-Care
01.2022 - 01.2024
  • Maintained strong knowledge of clinic policies and procedures, ensuring consistent application throughout daily tasks and interactions with patients.
  • Provided exceptional customer service during phone interactions with patients regarding their appointments or questions related to their care plan.
  • Performed administrative duties such as filing paperwork, entering data into computer systems, photocopying documents and scanning documents, preparing mailings
  • Assisted in training new Patient Experience Representatives on policies, procedures and best practices.

Warehouse Associate

Amazon
07.2020 - 07.2021
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Special Promotions/Reservation Agent

Coeur D'alene Resort
04.2014 - 09.2020
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Handled billing information over phone.

Education

High School Diploma -

Coeur D'Alene High School
Coeur D'Alene, ID
05-2001

Skills

  • Patient confidentiality
  • Insurance verification
  • Data entry proficiency
  • Professionalism and etiquette
  • Heavy cash handling
  • Safety protocols
  • Problem resolution
  • Scheduling
  • Administrative support
  • Multi-line phone talent

Timeline

Patient Experience Representative

Mulit-Care
01.2022 - 01.2024

Warehouse Associate

Amazon
07.2020 - 07.2021

Special Promotions/Reservation Agent

Coeur D'alene Resort
04.2014 - 09.2020

High School Diploma -

Coeur D'Alene High School

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Cassandra Trisler