Cassandra Turner-Goodson

Food and Drug Administration Dallas, TX

04/2015 - 07/14/2025

MANAGEMENT Analyst (04/2015 - 07/14/2025)

• Performed a full range of management program planning and evaluation functions, which included the review and analysis of the progress of assigned programs, utilization of funds, and effective attainment of scheduled program objectives and milestones.
• Provided advice and assistance to the organization regarding the execution of any aspects of staff and policy responsibilities.
• Point of contact for onboarding and exiting employees.
• Analyzed, identified, and recommended where staffing should be allocated within the division's geographical areas based on workload.
• Developed and recommended new procedures designed to improve and enhance program performance throughout the division.
• Continuously monitored and recommended adjustments to overall goals based on the shift in priorities throughout the fiscal year.
• Identified, verified, and validated information technology enhancements and developments of new methods to analyze and visualize data to inform management and enhance decision-making.
• Provided advice and assistance to management and program officials with the implementation of new or revised policies and procedures; recommends any additions, expansions, or modifications as appropriate.
• Conducted reviews of daily work processes to determine areas where advanced computer-based technology can provide a greater amount of accurate information to improve efficiency and management decision-making processes.
• Assisted with developing procedures, methods, and techniques to improve the effectiveness of work processes and management controls for agency programs.
• Provided upper management with accurate and real-time information on work plan accomplishment status, and recommendations for adjustments, if needed, to ensure goals are met.
• Assessed the productivity, effectiveness, and efficiency of program operations, and analyzed and resolved programs in the staffing, effectiveness, and efficiency of human capital support activities, maximizing the use of government resources.
• Initiated decision-making processes and documents, and participates fully in discussions and decisions concerning support to the Office of Regulatory Affairs (ORA) and the Office of Human and Animal Food Operations West (OHAFOW) program and activities, both in strategic planning and in the actual determination, allocation, and administration of program functions and activities.
• Advised and participated with top office management in the decision-making involving issues related to administrative requirements.
• Responded to questions and inquiries on matters of policy procedures, or policy relative to the assigned organization's policies and/or ongoing activities from ORA/OHAFOW management, other FDA offices, and, as necessary, other federal agencies, and the public.
• Responded to questions and inquiries on matters of policy procedures, or policy relative to the assigned organization's policies and/or ongoing activities from ORA/OHAFOW management, other FDA offices, and, as necessary, other federal agencies, and the public.
• As the Human Resource liaison within the department, I provided assistance to management in recruitment (candidate review/selection), reassignments, grievances, morale, turnover, absenteeism, disciplinary actions, and standards of performance.
• Assisted in monitoring and updating position descriptions (PD), employee evaluations, and employee programs, such as Employee of the Month.
• Applied and enforced employment policies and procedures; reviewed, analyzed, and prepared complaints, correspondence, and reports to complete work assignments for submission to managers and supervisors; proposed resolutions to employee problems within the department to the Director/Associate Director, and participated in labor/management meetings.
• Conducted annual performance evaluations, practiced established procedures and criteria for personnel and incentives, and initiated and tracked personnel actions.

Communicate daily, orally and in writing, on issues of timekeeping, supply orders, quotes, and other issues as they arise.

Responsible for recruitment procedures, such as advertising vacancies, reviewing qualifications, and referring the best-qualified candidates; conducted salary adjustments; assisted management in the development of job analysis to determine the skills required to perform.

Utilize a daily electronic system, allowing me to maintain real-time expenditures.

• Provide a weekly report on my status about credentials, purchases, and timekeeping

• Assist with data calls.

Assist with preparing supplies and equipment for new hires.

I was assigned a government Purchase Card account with a daily limit of $10,000, and a $100,000 monthly limit.

Purchased office and work-specific supplies for 25 geographic locations for the Division of the Southwest Import offices.

Proactive with regard to the needs of this office and those of any new hires concerning my duties as an Administrative Officer (AO) for timekeeping issues within the DSWI.

Proactive with regard to the needs of this office regarding credentials, P-Card purchases, reconciliations, and dealings with vendors.

Independent in my decision-making within the guidelines prescribed by my supervisor and regulations.

I have knowledge of the iProcurement platform, including creating requisitions and receiving.

Paid phone bills in iProcurement for the Division of the Southwest Import resident post, including maintaining a logbook of payments.

Entered receiving and requisitions in iProcurement, as well as processed Statements of Work (SOW).

Consumer Safety Technician (5/99 – 12/2014)

• Provided accountability in fulfilling factory file requests by investigators on confidential firm inspections.

Prepared factory files for upcoming inspections of private industry facilities.

Mail and File Clerk:

Tracked all incoming and outgoing agency correspondence.

Tracked files and correspondence that have been checked out of the file room.

• Administered and provided training on the FileTrail database system.

Prepared the file room for storage, and processed files to be sent to the Federal Records Center in Fort Worth.

• Created factory files by inputting all data into a case tracking system, which includes Establishment Reports, FDA 82 Notice of Inspection, FDA 483 Inspectional Observations, and other confidential documentation.

• Assisted in maintaining the case tracking system, FileTrail.

Label factory file folders and place them on the shelf or in a cabinet for later retrieval and storage.

Prepared folders for any samples taken during the performance of an inspection or recall and input them into the FileTrail system.

Prepared folders for any consumer complaints received, as well as subject files for input into the FileTrail system.

Point of contact and liaison with the National Archive Center for the preparation of records for shipment and storage.

• Utilized the General Records Schedules for the shipment of records (Part 1227.1 – 1227.14), as well as FDA Records Control Schedules and General Records Schedules.

Ensured all correspondence is accurate, in the correct order in the file folder, and is properly filled out and noted with a signature and correct dates, as well as ensuring that exhibits and other correspondence are accurate.

TIMEKEEPER:

• Followed up with employees to submit timesheets in a prompt manner.

• Performed data entry and retroactive corrections on the timekeeping system.

• Track and work with other timekeepers to resolve discrepancies.

Fleet Custodian:

Tracked mileage and fuel consumption for government vehicles, as well as tracking those of the Dallas District.

• Resident Post (50 vehicles).

• Designed spreadsheets of all maintenance costs, as well as mileage and fuel consumption, when requested.

Reported vehicle information using multiple reports and forms derived from the MVMIS, as well as the FDA.

Staff Manual Guide 2173.1

Compiled an analysis of fuel and mileage of vehicles to determine which vehicles are best suited for our mission.

Act as a liaison with our General Service Administration Fleet Service Representative on the maintenance and repair of government-leased vehicles.

• Communicated and offered suggestions to the Fleet Manager on vehicle repair and with the GSA Accident Management Center.

Coordinated with employees, the Fleet Manager, and the GSA Accident Management Center in resolving accident reports, as well as with city police departments when an accident report was needed or required.

Worked to ensure all questions and information involving an accident report are factual and accurate.

Responsible for taking vehicles involved in accidents for estimates and getting written estimates for submission to the GSA Accident Management Center.

• Communicated with employees and the Fleet Manager on the best course of action when a question arises regarding the vehicles, maintenance needs, and safety of the employee.

• Ensured all vehicles are up to date on service, and that all proper equipment related to breakdowns is stocked and within the expiration date.

• Ensured all paperwork needed for accountability and accident reporting is up-to-date and current.

• Maintained the supply room and current inventory.

• Utilized the FDA Staff Manual Guide 2610.12 when ordering or requesting supplies.

• Maintained an inventory of all items ordered, prepared supply requests as per the needs of the Dallas District employees, and FDA Resident Posts.

• Coordinated with the immediate supervisor when researching the supply needs of the Dallas District or Dallas Resident Posts.

Liaison with supply vendors and my immediate supervisor on costs for the Dallas District and Resident Post.

Prepared the H1N1 emergency kits for use by the Dallas District and Resident Posts employees, as well as communicating with multiple vendors regarding the needs and availability of items.

Monitored supply usage for ordering purposes within the Dallas District and Resident Posts.

Prepared the Continuity of Operations Plan (COOP) backpacks, as well as communicated with multiple vendors about the special needs, availability, and cost of items.

• Prepared and presented a PowerPoint presentation on the importance and wear of the H1N1 suit, as well as other apparel associated with the H1N1 suit.

Compiled a spreadsheet for the analysis of our budget by quarter, and for end-of-year purchases and needs.

• Communicated with the Forms Management Officer when requesting forms and labels through the Forms Management Office.

• Maintained an inventory of all forms.

• Signed for and controlled all items that are purchased for the Sample Supply room until such time as the sample custodian retrieves the items.

• Assisted in the inventory of the Sample Supply room when needed.

Stocked and ensured that proper supplies are maintained in the Sample Prep room.

• Assisted the Property Custodian Officer when property is sent as surplus, storing it in the supply room or overflow room until such time as the property can be retrieved for storage in the Property room.

Other duties as assigned.

• Prepared travel authorizations and vouchers for the State Cooperative Program staff of 12.
• I stayed abreast of the Federal Travel Regulations (FTR) and HHS travel policies and regulations, ensuring that travel policies were applied.
• Ensured that the travel arrangements meet the traveler’s expectations.
• Completed both local and travel vouchers within the required timeframe.
• Ensured all purchases were conducted appropriately and within the guidelines, from the requisition to the receiving of products.
• Served as the point of contact for inventory for the Southwest Regional District Office, tracking the property accountability of equipment inventory.
• Served as timekeeper and maintained records in accordance with the HHS Guide for Timekeeping Manual.
• Tracked the budget for the State Cooperative Program using Access to ensure the information was accurate.
• Coordinated emergency response drills to enhance preparedness among staff.
• Ensured that all personnel are aware of any changes in regulations governing occupational health and safety.
• Escorted the building inspector who inspected and tested fire alarms, carbon monoxide detectors, emergency generators, and other safety and emergency systems for full functionality.
• Examined fire sprinkler and standpipe systems for signs of age or decay posing safety risk, ordering repairs by specialists where necessary.
• Verified that all safety equipment is properly installed according to manufacturer instructions.
• Provided advice and assistance to management and program officials with the Official Establishment Inventory.
• Ensured quality, efficiency, and productivity in a wide range of areas to promote cost savings by identifying gaps to fill in current services, such as implementing new changes in policies due to reorganization, and evaluating new methods for conducting business to support new legislative changes to determine actions taken to accomplish this work that adhere to requirements.
• Continuously monitors the productivity of divisions' operational components, performance, and accomplishments, and identifies any adverse or favorable trends by providing accurate reports, developing action plans for improvement, and preparing administrative status reports for review at all levels.
• Researched and interpreted regulations, policies, and procedures to advise on the intent and application of concepts and principles to situations.
• Drew conclusions, provided recommendations, and then implemented guidance on a range of alternatives to resolve issues.
• Identified ways to improve or enhance current practices and programs to ensure that the workforce is effective in meeting business objectives.
• Conducted reviews of daily work processes to determine areas where advanced computer-based technology can provide a greater amount of accurate information to improve efficiency and the management decision-making process.
• Identified ways to improve or enhance current practices and programs to ensure that the workforce is effective in meeting business goals.
• Monitored progress on programmatic performance goals by developing and analyzing key performance indicators and metrics, and provided a comparison with prior years to identify major changes; identified issues to management that may have an operational impact on current performance goals, and performed root cause analysis.
• Analyzed, organized, and prepared travel trips with maps when requesting assistance from other divisions for inspection needs and workforce training in human and animal food operations.
• Developed and recommended detailed plans to accomplish division goals and meet legislative requirements.