Cassandra Turney
Albany,GA
Summary
Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
19
19
years of professional experience
Work History
Manager Nutrition Specialist
Dougherty County School System
Albany, GA
09.2015 - Current
- Completed O.N.E. Course within the first year of employment.
- Assigned any aspect of food preparation or sanitation.
- Maintained desired standards of sanitation at all times according to the serve-safe code.
- Supervised collection of all revenue for paid, reduced, and adult meals and proper recording of such daily.
- Oversaw curriculum design ensuring alignment with state standards and student needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Cashier/Customer Service
Goodwill Industries
Albany, GA
07.2019 - 05.2020
- Assist Customers, Inventory, Maintain and Balance Cash Register.
- Managed inventory levels at checkout stations, restocking supplies as needed.
- Identified opportunities for process improvements to enhance customer satisfaction and workflow efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Assistant Manager
Dollar General Stores
Albany, GA
03.2014 - 12.2015
- Assisted with management of the store in the Store Manager's absence.
- Assisted in ensuring financial integrity of the store through strict cashier accountability, key control, adherence to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
- Assisted Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
- Followed company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
- Coordinated scheduling and staffing to optimize labor costs while maintaining service quality during peak hours.
- Managed daily operations, ensuring adherence to safety protocols and enhancing overall store environment for customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led store audits to ensure compliance with company policies, resulting in improved operational standards and practices.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Catering Associate
Aramark
Albany, GA
10.2008 - 09.2015
- Delivered patient meals to assigned areas, documents meals and calorie intake and rounds on patients in accordance to department expectations.
- Assembled meal trays and menus in accordance to guidelines.
- Communicated patient diets, delivery of meals and special requests with patient care team.
- Maintained an organized and stocked galley.
- Coordinated catering logistics for events, ensuring timely delivery and setup of food services.
- Supported menu planning by collaborating with chefs to create diverse offerings tailored to client needs.
- Maintained inventory control, tracking supplies and ordering as necessary to minimize waste and ensure availability.
- Developed strong relationships with vendors, negotiating terms that benefited service quality and cost management.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
Sales Associate
Dillard's Retail
Albany, GA
04.2007 - 10.2008
- Provided exceptional sales care to all valued guests.
- Achieved personal sales goals while helping other team members reach daily and weekly store objectives.
- Maintained a polished professional appearance and high punctuality.
- Communicated to management on stock needs and other opportunities.
- Provided exceptional customer service, enhancing shopping experiences and fostering client loyalty.
- Assisted in inventory management, ensuring accurate stock levels and prompt replenishment of merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Skills
- Customer service excellence
- Cleaning and sanitizing
- Time management skills
- Patience and empathy
- Work ethic and integrity
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
- Product knowledge
- Refund handling
- Staff training
- POS systems
- Payment collection
- Currency counting
- Inventory control
- Order packaging
- Inventory management
- Attention to detail
- ID verification
- Point-of-sale system operation
- Purchase assistance
- Point of sale operation
- Order verification
- Reports and documents
- Point of sale proficiency
- Records maintenance
- Customer relations
- Cash management
Timeline
Cashier/Customer Service
Goodwill Industries
07.2019 - 05.2020
Manager Nutrition Specialist
Dougherty County School System
09.2015 - Current
Assistant Manager
Dollar General Stores
03.2014 - 12.2015
Catering Associate
Aramark
10.2008 - 09.2015
Sales Associate
Dillard's Retail
04.2007 - 10.2008