Cassandra Valdez
El Paso,TX
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maximus LLC
El Paso , TX
05.2024 - 07.2025
- Supported customers in state benefits eligibility inquiries and issue resolution by coordinating with various departments for optimal customer service
- Answered customer inquiries and provided accurate information regarding policies, eligibility, and case information.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Case Manager
Teleperformance
El Paso , TX
09.2023 - 05.2024
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- I made outbound calls to the client and car dealership to collaborate on the status of the vehicle repairs under warranty. As my role as a case manager, I would handle multiple cases at a time until resolved.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Care Representative
C3i Solutions
El Paso , TX
08.2022 - 09.2023
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Assisted customers in resolving quality concerns for the Kraft Heinz Company by documenting issues and issuing reimbursement coupons.
- Gathered customer feedback to suggest improvements for products and services.
Sales Representative
Best Buy
El Paso, TX
10.2018 - 01.2020
- Identified opportunities for cross-selling additional products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- I received the top salesperson award for multiple months during my time there and was knowledgeable in all departments, but I specialized in computers.
Education
High School Diploma -
Americas High School
El Paso, TX06-2016
Some College (No Degree) - Accounting
El Paso Community College
El Paso, TXSkills
- Case management
- Customer service
- Data entry
- Conflict resolution
- Computer proficiency
- Positive and professional
- Service upselling
- Quality assurance controls
- Multi-task management
- Inbound and outbound calling
- Office equipment proficiency
- Microsoft office expertise
References
References available upon request.
Timeline
Customer Service Representative
Maximus LLC
05.2024 - 07.2025
Case Manager
Teleperformance
09.2023 - 05.2024
Customer Care Representative
C3i Solutions
08.2022 - 09.2023
Sales Representative
Best Buy
10.2018 - 01.2020
High School Diploma -
Americas High School
Some College (No Degree) - Accounting
El Paso Community College
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