Cassandra Valencia
Mission,TX
Summary
Compassionate individual known for high productivity and efficient completion of tasks. Possess specialized skills in personal care assistance, behavior management, and adaptive communication strategies. Excel in empathy, active listening, and patience to enhance client comfort and well-being. Ready to leverage abilities to support diverse client needs with respect and sensitivity.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Enriquez Cleaning Services
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Assistant
Rio Plex Safety Council
09.2023 - 01.2024
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Receptionist
Agua Dental Center
10.2022 - 09.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Sales Associate
Bath & Body Works
10.2021 - 09.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
Education
Medical Assistant -
South Texas Vocational Technical Institute - McAllen
Mcallen, TX07-2023
High School Diploma -
La Joya Palmview High School
Mission, TX05-2022
Skills
- Customer Support
- Fluent in both English and Spanish
- Problem-Solving
- Eligibility Determination
- Patient-focused care
- Complaint resolution
- Payment Processing
- Performance Improvement
Timeline
Customer Service Representative
Enriquez Cleaning Services
01.2024 - Current
Medical Assistant
Rio Plex Safety Council
09.2023 - 01.2024
Receptionist
Agua Dental Center
10.2022 - 09.2023
Sales Associate
Bath & Body Works
10.2021 - 09.2022
Medical Assistant -
South Texas Vocational Technical Institute - McAllen
High School Diploma -
La Joya Palmview High School
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