I am an organized and dependable candidate who excels at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals. As a collaborative leader, I am dedicated to partnering with coworkers to promote an engaged, empowering work culture. I have documented strengths in building and maintaining relationships in any adaptable environment and fast-paced settings. I am a motivated Service Worker with exceptional social skills, communication abilities, and a strong customer service background. I am dedicated to following health and safety guidelines and handling food items properly. I pursue every opportunity to support team members and proactively address issues.
Hi, I’m
Cassandra Van Zandt
Auburn,CA
Summary
Overview
7
years of professional experience
Work History
Local Heros
Shift Leader
01.2022 - 12.2022
Job overview
- Trained new employees and delegated daily
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
KFC
Store Manager
08.2016 - 06.2019
Job overview
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
MOD Pizza
Crew Member
01.2016 - 11.2016
Job overview
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
Chipotle
Food Service Team Member
04.2016 - 10.2016
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
- Assisted in inventory management, conducting regular stock checks, and ordering necessary supplies to maintain optimal stock levels for uninterrupted service.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Prepared high-quality food items consistently by following standardized recipes and presentation guidelines.
- Implemented waste reduction strategies that led to lower costs without compromising quality or food safety standards.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food orders to support waitstaff and other team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Adjusted food preparation methods in accordance with customer requests.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Food Handlers Card Holder
Education
Chana High School3775 Richardson Dr Auburn CA 95602
from High School Graduate
04.2012
University Overview
- 4.0 GPA
Skills
- Operations Support
- Equipment Troubleshooting
- Customer Service Management
- Production Reporting
- Sales and Upselling
- Safety processes and procedures
- Staff education and training
- Goal Setting and Tracking
- Client Support
- Creative Problem-Solving
- Shift Paperwork Completion
- Cash Handling
- Production Scheduling
- Workforce Management
- Expense Tracking
- Staff Development
- Customer Relationship Management (CRM)
- Team Leadership
- Budget Control
- Verbal and written communication
- Customer Service
- Multitasking
- Self Motivation
- Decision-Making
- Positive Attitude
- Team building
- Shift Scheduling
- Hiring and Training
- Written Communication
- Excellent Communication
- Staff Training
- Continuous Improvement
- Organizational Skills
- Effective Communication
- Reliability
- Adaptability
- Attention to Detail
- Analytical Thinking
Timeline
Shift Leader
Local Heros
01.2022 - 12.2022
Store Manager
KFC
08.2016 - 06.2019
Food Service Team Member
Chipotle
04.2016 - 10.2016
Crew Member
MOD Pizza
01.2016 - 11.2016
Chana High School
from High School Graduate
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Flexible work hoursWork-life balanceHealthcare benefitsPaid time offPaid sick leaveWork from home optionSimilar Profiles
RYAN BOOTHRYAN BOOTH
Cook at Local Heros RestaurantCook at Local Heros Restaurant
THOMAS CONCANNONTHOMAS CONCANNON
Owner/Operator at Old School Heros, Old School Heros LLC._____________________________________________________________________________________Owner/Operator at Old School Heros, Old School Heros LLC._____________________________________________________________________________________
Shariq HussainShariq Hussain
Profession Footballer at Downtown Heros Football ClubProfession Footballer at Downtown Heros Football Club
Erin CabreraErin Cabrera
Legal Assistant at The Irwin FirmLegal Assistant at The Irwin Firm
Brooklyn StewartBrooklyn Stewart
Senior Account Executive at CentricaSenior Account Executive at Centrica