Summary
Overview
Work History
Education
Skills
Groups
Timeline
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Cassandra Vaughn

Park Forest,USA

Summary

Results-oriented Assistant Executive Housekeeper with 2 years of experience in maintaining a structured work environment, streamlining processes, and ensuring customer satisfaction. Skilled in multitasking, attention to detail, and conflict resolution. Proven track record of assisting with budgeting and actively participating in interdepartmental meetings.

Overview

11
11
years of professional experience

Work History

Assistant Executive Housekeeper

Residence Inn by Marriott
07.2022 - 05.2024
  • Assist the supervisor in maintaining a structured work environment that benefits both the employees and customers
  • Act as a liaison between the supervisor and other staff, ensuring that procedures are being followed, while also suggesting ideas for streamlining processes
  • Multitasking
  • Attention to detail
  • Cultural Awareness
  • Professionalism
  • Conflict Resolution skills
  • Customer service skills
  • Assisted with budgeting process by tracking costs associated with labor, supplies and services.
  • Actively participated in interdepartmental meetings when necessary in order to resolve issues quickly and effectively.

Hotel Housekeeper

Homes 2 Suites by Hilton
12.2020 - 06.2022
  • Kept rooms stocked
  • Prepared linens
  • Removed waste daily
  • Cleaned and organized bedrooms, hallways, stairwells and restrooms
  • Disinfected (area or item|rooms|bathrooms|counters|equipment)
  • Washed dishes
  • Cleaned windows
  • Trained new hires
  • Ability to respond quickly to guests' requests or complaints regarding housekeeping services provided.
  • Knowledgeable about safety protocols related to housekeeping activities.
  • Responded promptly to guests' requests for delivery of housekeeping supplies and linens.

Customer Service Representative

Conduent
10.2019 - 10.2020
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Developed strong customer relationships and loyalty through effective communication.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Overnight Stocker

Michael's
07.2013 - 08.2015
  • Maintained a clean working environment by sweeping, mopping, dusting, and organizing shelves.
  • Assisted in the development of training materials for new employees in shipping and receiving roles.
  • Utilized organizational skills to prioritize tasks to meet deadlines.
  • Managed relationships with third party logistics providers to ensure quality service delivery standards were met.
  • Conferred with department supervisors or other personnel to assess progress and discuss needed changes.

Education

High school diploma - Health & Human Services

Thornridge High School
Dolton, IL
05.2010

Skills

Supervising experience

  • Leadership
  • Organizational skills
  • Employee relations
  • Quality assurance
  • Customer service
  • Teamwork
  • Multitasking
  • Problem-solving
  • Adaptability and flexibility

Groups

Yattar Girl Organization, 01/01/22-01/2025  Community Outreach

Women Of Vision Illinois 01/2025, Present Community Outreach

Timeline

Assistant Executive Housekeeper

Residence Inn by Marriott
07.2022 - 05.2024

Hotel Housekeeper

Homes 2 Suites by Hilton
12.2020 - 06.2022

Customer Service Representative

Conduent
10.2019 - 10.2020

Overnight Stocker

Michael's
07.2013 - 08.2015

High school diploma - Health & Human Services

Thornridge High School

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