Cassandra Velasco
Desktop Support Technician
El Paso,TX
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Volunteer Specialist
El Paso Animal Services
10.2025 - Current
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Facilitated communication between volunteers and organizational staff, ensuring alignment with goals.
Animal Care Attendant
El Paso Animal Services
02.2024 - 10.2025
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Successfully trained new volunteers on standard operating procedures, contributing positively towards efficient and consistent animal care.
- Assisted with successful adoption events, matching animals with suitable forever homes.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
- Increased efficiency in daily operations by maintaining accurate records of animal intake, treatments, and dispositions.
- Implemented new feeding protocols that resulted in healthier weight management for overweight pets housed at the facility.
- Assessed incoming animals'' behavior and health status to determine appropriate placement within the facility or referral to specialized services when necessary.
- Improved animal health by administering medications and vaccinations as per veterinarian''s instructions.
- Reduced stress levels in animals through consistent implementation of behavioral enrichment activities tailored to individual needs.
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Educated potential adopters on proper pet care and requirements, promoting responsible pet ownership.
- Provided support to grieving pet owners, offering compassionate guidance on end-of-life care decisions and available resources.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Contributed to positive public relations efforts by answering inquiries about available animals and providing excellent customer service during visits to the facility.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
PC Support Technician
New Mexico State University
06.2021 - 09.2023
- Participated in ongoing professional development opportunities to stay current with industry trends and emerging technologies.
- Provided exceptional customer service by addressing user concerns with patience, empathy, and professionalism.
- Maintained a secure computing environment by keeping antivirus software updated and monitoring firewall settings.
- Improved network connectivity by troubleshooting connectivity issues such as malfunctioning routers or switches.
- Analyzed user requirements to recommend appropriate technology solutions tailored to their needs.
- Assisted in the deployment of new hardware and software solutions for improved business operations.
- Streamlined IT support processes with effective ticket management and prioritization.
- Enhanced system performance by performing routine maintenance, software updates, and hardware upgrades.
- Collaborated with cross-functional teams to improve overall network performance and security.
- Educated end-users on best practices for maintaining optimal PC performance, increasing productivity.
- Resolved technical issues for end-users by providing timely remote and on-site assistance.
- Maintained office PCs, networks and mobile devices.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
Summer Crew Member
Cook Canyon
05.2022 - 08.2022
- Led groups of children safely through variety of camp activities.
- Implemented creative problem-solving techniques to address challenges faced by individual campers or groups during various activities.
- Fostered a positive environment for campers by promoting inclusivity, respect, and enthusiasm in all interactions.
- Boosted teamwork and communication skills among campers through engaging group games and exercises.
- Ensured camper safety by diligently supervising activities, enforcing rules, and addressing concerns promptly.
- Upheld high standards of cleanliness within cabins and shared spaces; educated campers on proper hygiene practices to prevent illness outbreaks during their stay at summer camp premises.
- Managed logistics of daily camp operations such as attendance tracking, meal coordination, and equipment inventory to maintain smooth routines.
Community Health & Children's Services Intern
Jardin De Los Ninos
01.2022 - 08.2022
- Increased accessibility to healthcare services by conducting outreach efforts targeting underserved communities.
- Promoted mental wellbeing through stress reduction exercises and mindfulness techniques during workshop sessions held within the community setting.
- Identified gaps in service delivery, advocating for necessary improvements on behalf of vulnerable populations within the area of assignment.
- Conducted thorough assessments to determine appropriate services for children in need of assistance.
- Collaborated with multidisciplinary teams, ensuring comprehensive support for each child''s unique needs.
- Educated families on available resources, enhancing their ability to provide a safe and nurturing environment for their children.
- Built strong relationships with community partners, fostering collaboration to better serve children and their families.
- Handled sensitive information with discretion while maintaining confidentiality at all times throughout the internship role.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Master of Science - Information Technology
New Mexico State University
Las Cruces, NM 05.2001 -
Bachelor of Science - Family And Consumer Sciences
New Mexico State University
Las Cruces, NM05-2023
Skills
Customer relations
Team collaboration
Documentation management
System installations
Technical troubleshooting
Time management
Multitasking Abilities
Self motivation
Effective communication
Attention to detail
Interpersonal skills
Reliability
Timeline
Volunteer Specialist
El Paso Animal Services
10.2025 - Current
Animal Care Attendant
El Paso Animal Services
02.2024 - 10.2025
Summer Crew Member
Cook Canyon
05.2022 - 08.2022
Community Health & Children's Services Intern
Jardin De Los Ninos
01.2022 - 08.2022
PC Support Technician
New Mexico State University
06.2021 - 09.2023
Master of Science - Information Technology
New Mexico State University
05.2001 -
Bachelor of Science - Family And Consumer Sciences
New Mexico State University