Cassandra Velez
East Meadow,NY
Summary
Highly motivated individual demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Patient Access Rep.
Northwell Health, New Hyde Park
03.2023 - Current
- Collect patient information, insurance and payment.
- Verifying insurance information and demographics.
- Familiarity with the EMR System and Sunrise.
- Explaining HIPAA guidelines and healthcare regulations to patients
- Facilitated patient registration and verification processes to ensure accurate data collection.
- Coordinated insurance eligibility checks, reducing patient wait times during check-in.
- Managed appointment scheduling using electronic health record systems for enhanced workflow efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Trained new staff on operational procedures, promoting consistency in patient access protocols.
- Collaborated with healthcare providers to optimize patient flow and resource allocation.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
Front Desk (Temp)
New York Spine Institute, Westbury
02.2024 - 08.2024
- Travel to various office locations to perform clerical work
- Assist patients with intake before seeing specialist
- Calling patients prior to their appointment to receive MRI and lab results.
- Checking in patients and directing them to doctors with appropriate forms.
- Familiarization with EPIC program.
- Maintaining patient confidentiality using HIPPA.
- Coordinating with doctors, specialists and radiology centers for requests.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Secretary/Receptionist
Northwell Health, New Hyde Park
05.2021 - 03.2023
- Answer/Assist to patient call bells
- Direct calls to nurses, providers, social workers etc.
- Admit and discharge patients from unit
- Filing paperwork for medical records
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Food & Nutrition Associate
Northwell Health, New Hyde Park
04.2020 - 05.2021
- Ability to work under pressure
- Ensure patients receive diets on timely manner
- Deliver and serve patient trays to various units per shift
- Accurately review patient menus for allergy or food restrictions
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
- Monitored food quality and freshness throughout day.
Education
Associates degree - medical office assistant
Bryant & Stratton
Albany06.2023
High school diploma - undefined
Hillside Arts & Letters Academy
Queens06.2015
Skills
- Familiarity with Powerpoint, Excel and Microsoft Word
- Ability to work under pressure
- Familiarity with EHR systems
- Time management
- Critical thinking and Writing communication
- Organization skills
LANGUAGES
English/Spanish
Timeline
Front Desk (Temp)
New York Spine Institute, Westbury
02.2024 - 08.2024
Patient Access Rep.
Northwell Health, New Hyde Park
03.2023 - Current
Secretary/Receptionist
Northwell Health, New Hyde Park
05.2021 - 03.2023
Food & Nutrition Associate
Northwell Health, New Hyde Park
04.2020 - 05.2021
High school diploma - undefined
Hillside Arts & Letters Academy
Associates degree - medical office assistant
Bryant & Stratton
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