Dynamic and results-oriented professional with 14 years of experience across customer service, education, and law enforcement. Proven ability to mentor individuals, solve complex problems, and uphold safety standards. Expertise in curriculum development, project management, and customer relationship management. With a strong foundation in criminology and education, I am passionate about leveraging my diverse skill set to drive positive outcomes and contribute to organizational success.
Hi, I’m
Cassandra Victor
Pompano Beach,FL
Summary
Overview
14
years of professional experience
1
Certification
Work History
AUSL/CPS
Resident Teacher
06.2023 - 12.2024
Job overview
- Evaluated and monitored student progress, implementing tailored strategies that resulted in a 20% improvement in overall student performance
- Conducted engaging parent-teacher conferences, fostering collaboration that enhanced student support systems
- Collaborated with educators to create an inclusive classroom environment that celebrated diversity and promoted learning
The Evolution law group p.a
Legal Assistant/Assistant Project Manager
04.2022 - 09.2024
Job overview
- Secured and managed over $200,000 in project funding, ensuring resources were allocated efficiently across multiple projects
- Developed comprehensive project documentation, enhancing transparency and facilitating smooth project execution
- Led cross-functional teams in creating project plans, achieving 95% on-time completion rate
Intoxalock Ignition Interlock
Customer Service Representative Team Lead
12.2021 - 01.2023
Job overview
- Resolved customer inquiries and issues with a 90% satisfaction rate, utilizing exceptional problem-solving skills
- Maintained detailed logs of customer interactions, improving internal processes and documentation accuracy
- Developed training materials for new hires, improving onboarding efficiency by 30%
Happy Monday Coffee Roasters
Barista Shift Lead
05.2022 - 09.2022
Job overview
- Drove visual merchandising initiatives that increased product sales by 25% within three months
- Planned and executed marketing campaigns, resulting in a 15% increase in customer foot traffic
- Coached and motivated a team of 10, leading to improved service speed and accuracy
Florida atlantic University
Graduate Teacher Assistant
08.2020 - 01.2022
Job overview
- Prepared course syllabi and delivered engaging lectures, increasing student engagement and participation rates
- Facilitated a supportive learning environment by utilizing diverse teaching techniques to accommodate various learning styles
- Provided constructive feedback on assignments, helping students improve their academic performance
Florida Atlantic University
Graduate Research Consultant
08.2020 - 01.2022
Job overview
- Guided students through the research process, resulting in the successful completion of over 50 projects
- Provided logistical and administrative support that enhanced project efficiency and outcomes
- Mentored peers, fostering a collaborative learning environment that encouraged academic excellence
Delray Beach Police Department
Police Volunteer
09.2019 - 11.2021
Job overview
- Provided security and support in high-traffic areas, enhancing community safety and trust in law enforcement
- Trained in incident reporting and communication, effectively assisting police during community events
Wells Fargo
Bank Lead Teller
04.2017 - 05.2021
Job overview
- Balanced cash drawer with 100% accuracy and achieved referral and cross-selling quotas, supporting corporate revenue goals
- Processed banking transactions and inquiries, maintaining high customer satisfaction and compliance with banking policies
Florida Atlantic University
Community Service Officer
10.2017 - 02.2019
Job overview
- Documented daily irregularities and ensured compliance with safety regulations, contributing to a 30% reduction in campus incidents
- Responded promptly to alarms and disturbances, coordinating with local law enforcement when necessary
- Engaged with the campus community to promote safety awareness and prevention strategies
Delray Beach Police department
Police Intern
08.2018 - 12.2018
Job overview
- Generated reports detailing shift activity and incidents
- Monitored and reported suspicious activity and safety hazards to local dispatch
- Investigated illegal and suspicious activities
- Patrolled assigned areas in response to calls for assistance
- Drove vehicles and patrol specific areas to detect law violators, issue citations and make arrests
- Supervised law enforcement staff, such as jail staff, officers and deputy sheriffs
City Furniture
Lead Barista
06.2016 - 04.2017
Job overview
- Secured and managed over $200,000 in project funding, ensuring resources were allocated efficiently across multiple projects
- Developed comprehensive project documentation, enhancing transparency and facilitating smooth project execution
- Led cross-functional teams in creating project plans, achieving 95% on-time completion rate
3G’s Gourmet Deli & restaurant
Head Cashier
01.2015 - 07.2016
Job overview
- Provided a friendly and efficient checkout experience, training new cashiers on best practices and operational procedures
- Maintained inventory and restocked supplies, ensuring smooth deli operations
Teleperformance USA
Customer Service Reprensative
10.2013 - 01.2015
Job overview
- Delivered outstanding customer service while mentoring new employees during their training
- Resolved customer issues with a focus on improving service quality and customer satisfaction
Fisherman’s Grille Restaurant
Food Expeditor
04.2012 - 10.2013
Job overview
- Ensured high standards of food presentation and resolved customer complaints effectively, enhancing the dining experience
- Handled customer complaints by collaborating with kitchen and waitstaff to formulate appropriate solutions
- Evaluated outgoing meal proportions to verify adherence to restaurant standards
Greenfield Restaurant
Restaurant Hostess
01.2011 - 04.2012
Job overview
Education
DePaul UniversityChicago, IL
Master of Education from Education
06.2023
University Overview
Florida Atlantic UniversityBoca Raton, FL
Master of Science from Criminology And Criminal Justice
12.2021
University Overview
Florida Atlantic UniversityBoca Raton, FL
Bachelor of Arts from Criminal Justice
12.2019
University Overview
Florida Atlantic UniversityBoca Raton, FL
Bachelor of Arts from General Studies
12.2018
University Overview
Palm Beach State CollegeLake Worth, FL
Associate of Arts from Criminal Justice
08.2017
University Overview
Skills
- Project Management
- Analytical Thinking
- Mentorship and Leadership
- Customer Experience
- Safety and Security
Certification
- Certificate of Achievement AmeriCorps June 2024
- Membership Certificate American Criminal Justice Association (ACJA - LAE) August 2018
- Certificate of Recognition National Association of the Advancement of Colored People October 2019
- Honor Society The National Society of Leadership and Success January 2019
- Member AOK Scholar January 2018
Timeline
Resident Teacher
AUSL/CPS
06.2023 - 12.2024
Barista Shift Lead
Happy Monday Coffee Roasters
05.2022 - 09.2022
Legal Assistant/Assistant Project Manager
The Evolution law group p.a
04.2022 - 09.2024
Customer Service Representative Team Lead
Intoxalock Ignition Interlock
12.2021 - 01.2023
Graduate Teacher Assistant
Florida atlantic University
08.2020 - 01.2022
Graduate Research Consultant
Florida Atlantic University
08.2020 - 01.2022
Police Volunteer
Delray Beach Police Department
09.2019 - 11.2021
Police Intern
Delray Beach Police department
08.2018 - 12.2018
Community Service Officer
Florida Atlantic University
10.2017 - 02.2019
Bank Lead Teller
Wells Fargo
04.2017 - 05.2021
Lead Barista
City Furniture
06.2016 - 04.2017
Head Cashier
3G’s Gourmet Deli & restaurant
01.2015 - 07.2016
Customer Service Reprensative
Teleperformance USA
10.2013 - 01.2015
Food Expeditor
Fisherman’s Grille Restaurant
04.2012 - 10.2013
Restaurant Hostess
Greenfield Restaurant
01.2011 - 04.2012
DePaul University
Master of Education from Education
Florida Atlantic University
Master of Science from Criminology And Criminal Justice
Florida Atlantic University
Bachelor of Arts from Criminal Justice
Florida Atlantic University
Bachelor of Arts from General Studies
Palm Beach State College
Associate of Arts from Criminal Justice
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