Cassandra Vieta
Austin,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access/CHW/MAA
CUC
07.2023 - 03.2024
- Communication Skills-Telephone Multi-Line, Interpersonal Skills-Terminal Digital/Medical Chart Filing, Service Coordination Skills, Advocacy Skills-Medical Terminology, Capacity Building Skills-Bookkeeping/Collection Procedures, Teaching Skills-Correspondence/Mail Processing, Knowledge Based on Specific Health Issues
- Enhanced teamwork among colleagues by collaborating on challenging cases and sharing innovative strategies.
- Participated in interdepartmental initiatives to improve overall office efficiency and effectiveness, contributing to a better work environment for all.
- Served as a mentor for less experienced colleagues, providing support and guidance in navigating complex challenges.
MAC Senior/Patient Access
CUC/NL-Frontline
12.2020 - 06.2023
- Communication Skills-Telephone Multi-Line, Interpersonal Skills-Terminal Digital/Medical Chart Filing, Service Coordination Skills, Advocacy Skills-Medical Terminology, Capacity Building Skills-Bookkeeping/Collection Procedures, Teaching Skills-Correspondence/Mail Processing, Knowledge Based on Specific Health Issues
- Responsible for opening front office and all duties associated with this function/ Responsible for closing and/or end of day processes, including, but not limited to, daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit
- Serve as a back-up support for the administrative supervisor
- Welcome, greet, and assist patients in a courteous and professional manner
- As directed, schedule patient appointments accurately and efficiently utilizing the computer system
- Register all patients by accurately entering the patient demographic and insurance information in the electronic medical system
- Verify and ensure completeness of patient registration documentation
- Verify and enter patient data into the electronic medical system
- Review and verify patient coverage of insurance information using online resources
- Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance
- Collect deposits or co-payments/deductibles prior to the patient being seen by the provider per company policies
- Notify appropriate personnel of emergencies, messages, patient arrivals, etc
- Accurately document and communicate patient concerns to the site triad leadership team
- Function as subject matter expert in insurance regarding eligibility and coverage.
- Developed strong working relationships with interdisciplinary team members to provide comprehensive support for each patient''s needs.
- Collaborated with clinical staff to ensure seamless coordination of care, resulting in improved patient outcomes.
- Enhanced patient experience with empathetic communication and personalized assistance.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting privacy rights at all times.
- Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
Cashier/Stocker—Team Member
Seasonal/Target
11.2019 - 12.2020
- Interpersonal Skills, Service Coordination Skills, Advocacy Skills, Capacity Building Skills-Bookkeeping/Collection Procedures, Teaching Skills-Cashier/Stocker
- Pick items for guest orders accurately and quickly; meeting service and required ship time standards
- Meet pick productivity expectations, INF goals, and OPU/DU timelines
- Locate Ship to Store orders and scan into hold upon arrival
- Complete return to stock tasks according to best practice
- Monitor and communicate with team leader when supplies are needed
- Model excellent customer service by greeting all guests in the area when picking orders
- Leverage appropriate escalations tools to solve process and/or guest issues; notify team leaders as needed
- Execute end of day procedures
- Provide service and shopping experience that meets the needs of the guest
- Always demonstrate a culture of ethical conduct, safety, and compliance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier/Stocker—Team Member
Valero
10.2019 - 12.2020
- Communication Skills-Telephone Multi-Line, Interpersonal Skills, Service Coordination Skills, Advocacy Skills, Capacity Building Skills-Bookkeeping/Collection, Teaching Skills-Correspondence/Mail Processing
- Pick items for guest orders accurately and quickly; meeting service and required ship time standards
- Meet pick productivity expectations, INF goals, and OPU/DU timelines
- Locate Ship to Store orders and scan into hold upon arrival
- Complete return to stock tasks according to best practice
- Monitor and communicate with team leader when supplies are needed
- Model excellent customer service by greeting all guests in the area when picking orders
- Leverage appropriate escalations tools to solve process and/or guest issues; notify team leaders as needed
- Execute end of day procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Lead Front Desk Receptionist
Lone Star Circle of Care
08.2018 - 08.2019
- Patient Access/ Front Desk Receptionist
- Communication Skills-Telephone Multi-Line, Interpersonal Skills-Terminal Digital/Medical Chart Filing, Service Coordination Skills, Advocacy Skills-Medical Terminology, Capacity Building Skills-Bookkeeping/Collection, Teaching Skills-Correspondence/Mail Processing
- Provides initial customer service to all visiting including but not limited to patients/ families, vendors, Employees, Physicians
- Schedule and confirm daily patient appts using Multi-Line Phone System
- Perform data entry into Next Gen software system for updating patient information and creating Patient EMR file's
- Provides conflict resolution and responds to patient grievances
- Creates and maintains confidential patient files and records, files accordingly
- Float to other LSCC facilities as needed and required
- Facilitates patient check-in and check-out
- Explain payment options, including sliding scale fees, Medicare, Medicaid and other forms of payment assistance
- Collects and posts patient payments; prepare deposits and follow established cash handling procedures
- Completes patient intakes, income screenings, and conducts insurance verifications and authorizations
- Train incoming front desk team members on Clinic Opening Start of Day and End of Day duties
- Provide Language of Care and AIDET.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Managed inventory of office supplies and promotional materials to maintain an organized work environment while reducing costs.
- Resolved patient complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the clinic.
Education
Certificate - Medical Administrative Assistant
Everest Institute
Austin, TX12.2006
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Communication
- Teaching
- Interpersonal
- Service Coordination
- Capacity Building
- Advocacy
Personal Information
Title: Patient Access/CHW
Certification
- Certified Community Health Worker - Texas HHS/DSHS
- Certificate #15143
- Expires: 08/31/2025
Languages
Spanish
Native or Bilingual
Timeline
Patient Access/CHW/MAA
CUC
07.2023 - 03.2024
MAC Senior/Patient Access
CUC/NL-Frontline
12.2020 - 06.2023
Cashier/Stocker—Team Member
Seasonal/Target
11.2019 - 12.2020
Cashier/Stocker—Team Member
Valero
10.2019 - 12.2020
Lead Front Desk Receptionist
Lone Star Circle of Care
08.2018 - 08.2019
Certificate - Medical Administrative Assistant
Everest Institute
- Certified Community Health Worker - Texas HHS/DSHS
- Certificate #15143
- Expires: 08/31/2025
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