Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Cassandra Vig
Redlands,CA
Summary
Overview
11
years of professional experience
Work History
MarketForce And ISecretShop
Mystery Shopper
10.2021 - Current
Job overview
- Shopped competition regularly to identify value offerings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
Jackson Hewitt
Level II Tax Preparer
09.2021 - 04.2023
Job overview
- I was the only preparer at my location, I made appointments for clients and took walk ins.
- Multitasking with doing a return, helping a customer out that's waiting, answering phone calls and helping the new preparers or other preparers who had a question or was stuck and needed help on a return.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Maintained compliance by adhering to current tax laws and regulations.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Liaised with accountants to confirm accuracy of client tax returns.
- Collaborated with clients to answer questions and provide advice on tax matters.
Tax Addicts
Assisstant Manager/Bookkeeper/Scheduler
01.2017 - 05.2020
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Splash Kingdom Waterpark & Trampoline Park
Cash Control Manager/Admissions Manager/HR
05.2012 - 12.2019
Job overview
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Communicated guest and employee requests to management for issue resolution.
- Trained new employees on proper cash routines, procedures, and requirements.
Education
Willow ParkApple Valley, CA
Diploma from General
06.2005
University Overview
Skills
- Multitasking
- Quality Control Standards
- Proficient in Various Computer Programs and Software
- Service-Orientation
- Microsoft Office
- QuickBooks Proficiency
- Email Software
- Time Management
Timeline
Mystery Shopper
MarketForce And ISecretShop
10.2021 - Current
Level II Tax Preparer
Jackson Hewitt
09.2021 - 04.2023
Assisstant Manager/Bookkeeper/Scheduler
Tax Addicts
01.2017 - 05.2020
Cash Control Manager/Admissions Manager/HR
Splash Kingdom Waterpark & Trampoline Park
05.2012 - 12.2019
Willow Park
Diploma from General
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